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I attempted to access my checking account online today, Capitol One 360's "new" website login prompted me to verify my information - including a new requirement to verify my annual income! There was no way to skip this step.

I do not have any loans or credit lines with this bank. I placed a call to customer service who stated "Unfortunately you must verify your income in order to access your account, its a new policy" Capitol One 360 continues to infringe upon privacy right of its members - more and more invasive questions have become a requirement, repeatedly brokering data that they are not entitled to. Today its reporting income, tomorrow what will it be? Your expenses?Tax return info?

Investment disclosures? Political party? Mortgage balances? Household members?

Capitol One 360 checking accounts are analyzed for marketing purposes and other data brokering activities so that they can profit from their members. I intend to find another bank - today.

Product or Service Mentioned: Capital One 360 Website.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Nov 07, 2017.
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