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Will not allow you to search for specific transactions over a certain period of time. You can only open up 1 month at a time and where you noted a memo for any transactions you have to separately open up a pictured icon to see what the memo was. Such bull. It is...
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Company wrote 0 public responses to the review from Sep 21, 2017.
Anonymous
MT

It is awful. They still have not loaded check numbers or photos. I have to go through my register to find out what checks cleared. I'm with you, designer should be fired.

Anonymous
Anonymous

Web interface does not allow to link a new card account. Awesome total crap.

#1104099
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I am so tired of seeing, "Oops, we hit a snag," pop up when I try to log in to Capital One's website. The latest, I am able to get in, but when I try to make an online deposit, I see, "Oops, we hit a snag." When I notify Capital One they have a problem, all I get, we...
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Company wrote 0 public responses to the review from Jul 03.
Anonymous
James

Me too I’m so mad it’s been a week already I need to make my payment

Anonymous
Saul Diaz

Same thing is happening to me.

#1294783
Reply to reviews
They changed the website and didn't tell us. It now looks like something a five-year-old would like to play with, not something for adults to use. Apparently it was changed so that mobile app users could have more ease of use, but I like being able to look at...
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Company wrote 0 public responses to the review from Sep 23, 2017.
Anonymous
Maddy

I totally agree. The new website for a desktop interface is just AWFUL. I HATE it and cannot work with it. Mobile was good and desktop was good - now they are the same and it ...

Anonymous
Alexis

If you want to get the old site back use this link https://secure.capitalone360.com/myaccount/banking/account_summary.vm You can also get to this link by click on an account, ...

#1104989
Reply to reviews
In a word, it sucks. I am an ING Direct (LOVED them) holdover who transitioned to Capital One 360, because as everyone knows, it's a PITA to switch banks, and the interest rate is still decent. Everything was going along swimmingly until they started changing their...
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Company wrote 0 public responses to the review from Jan 28.
Anonymous
Dave Paulson

I too am an ING customer, and I can't get a damn thing done on this 360 site without the BS "snag" message, over, and over, and over, unending. Once I get access, it will be j...

Anonymous
Anonymous

In one word, it is such a horrible experience and I am planning to switch to another bank. I was an ING customer and loved the web site and was very user friendly. The new web...

3.0
#1178061
Reply to reviews
I don't usually take the time to write reviews, but this "update" of the new Capital one online banking is so bad, I felt compelled to share. After spending 20 minutes looking over the website just to find a place to share feedback, none could be found. They have...
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Company wrote 0 public responses to the review from Oct 17, 2017.
Anonymous
Hilary

I agree, what a TERRIBLE website. Even though I've had this account for 10+ years I am also considering switching banks. Can't print both sides of a check. Can't see running t...

Anonymous
Anonymous

Agree. Old interface was better, this one aggravating.

3.0
#1116182
Reply to reviews
Capital One 360 steals money from it's customers
Capital One 360 steals money from it's customers
My Girlfriend wired $41,000 to an account with Capital One 360, and the fraud department put a freeze on the account. The account holder tried many times over a 5 month period to have the money returned, but they just kept the money frozen. Ultimately, Capital One 360...
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Company wrote 0 private or public responses to the review from Mar 29.
Anonymous
Nikkispissed

Capital one 360 just froze my account w $4k and I have to wait now for an investigator to be put on the account and then wait 45 days to see if investigator will give me my mo...

Anonymous
Kathy 77

You sure it was capital one and not an imposter site there are a lot of that going on and people get scammed

1.0
I didn't like
  • Theft
#1222054
Reply to reviews
Seriously, they just redesigned their main website to be more like their mobile site, WHY??? if I want a mobile experience I will go to my phone, not my computer, I use them differently, they should NOT be the same. What used to take one click is now taking multiple...
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Company wrote 0 public responses to the review from Aug 08.
#1324365
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I have a Capital One banking account for more than 15 years (since it was ING Direct). This new website is madness! It simply does not allow me to access my own account. Every time I try the website reaches the page "Sorry we hit a snag!". There is no information how...
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Company wrote 0 public responses to the review from Dec 05, 2017.
#1142298
Reply to reviews
I was with ING for a very long time, and now it's Capital One 360. Not terribly impressed, and the new website revision is awful. Can't search for specific transactions as always did before (try looking for a deposit from 3 months earlier and you end up scrolling down...
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Company wrote 0 public responses to the review from Sep 13, 2017.
Anonymous
Michelle

I completely agree- looking for a new bank now, fed up with the changes at CapitalOne

1.5
#1100019
Reply to reviews
Oh my lord! I am having a hard time imagining how this new webpage could possibly be any worse. No totals. Nothing in a column. No maturity dates. All my titles that identified different accounts gone. No ability to choose a process until I choose an account. Not even...
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Company wrote 0 private or public responses to the review from Jul 20.
Anonymous
Anonymous

Same here. Terrible new interface. Frustrating.

Anonymous
Anonymous

i agree i've been with the since they were ING but the new UI is TERRIBLE. what happened to automatic savings plans?? i cannot access mine anymore. as soon as i find another b...

1.0
I liked
  • Old web interface
  • Online check deposit when it used to work
I didn't like
  • Horrible poor inconvenient on-line dispute process
  • I miss the way it was
  • Wasting time
#1308687
Reply to reviews