account bank capital money customer accounts service customer service phone website
I am so tired of seeing, "Oops, we hit a snag," pop up when I try to log in to Capital One's website. The latest, I am able to get in, but when I try to make an online deposit, I see, "Oops, we hit a snag." When I notify Capital One they have a problem, all I get, we...
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83 comments
Anonymous
#1804328

Sometimes it helps if I close out my browser and re-load the page. but yes, they are super glitchy

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Review
#1294783 Review #1294783 is a subjective opinion of poster.
Product
Capital One 360 Website
Reason of review
Damaged or defective
Will not allow you to search for specific transactions over a certain period of time. You can only open up 1 month at a time and where you noted a memo for any transactions you have to separately open up a pictured icon to see what the memo was. Such bull. It is...
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44 comments
Anonymous
#1776251

Terrible...Can't sign up for on-line access despite calls to the number they provide that "will have you back on track in a jiffy". Wife, who had a sign in to our credit card account was able to gain access to our savings account after calling support number but failed after two tries setting up a cd account. Never seen a worse web site for a major commercial account.

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Review
#1104099 Review #1104099 is a subjective opinion of poster.
Product
Capital One 360 Website
Reason of review
Bad quality
They changed the website and didn't tell us. It now looks like something a five-year-old would like to play with, not something for adults to use. Apparently it was changed so that mobile app users could have more ease of use, but I like being able to look at...
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17 comments
Anonymous
#1577191

I totally agree. The new website for a desktop interface is just AWFUL.

I HATE it and cannot work with it.

Mobile was good and desktop was good - now they are the same and it makes no sense. Probably going to close my accounts and try another banking site as this is ridiculous.

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Review
#1104989 Review #1104989 is a subjective opinion of poster.
Product
Capital One 360 Website
Reason of review
Bad quality
3.0
Details
In a word, it sucks. I am an ING Direct (LOVED them) holdover who transitioned to Capital One 360, because as everyone knows, it's a PITA to switch banks, and the interest rate is still decent. Everything was going along swimmingly until they started changing their...
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18 comments
Anonymous
#1638265

Couldn't agree with you more , re: the horrificly programmed and so on & so forth.! Hey, ye javascript programmers - ye need to learn the old ways!

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Review
#1178061 Review #1178061 is a subjective opinion of poster.
Product
Capital One 360 Website
Reason of review
Bad quality
Preferred solution
Fix the website.
3.0
Details
I don't usually take the time to write reviews, but this "update" of the new Capital one online banking is so bad, I felt compelled to share. After spending 20 minutes looking over the website just to find a place to share feedback, none could be found. They have...
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15 comments
Anonymous
#1638324

Absolutely right with eversharp - great review! Hear, ye javascript programmers - ye need to learn the old ways!

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Review
#1116182 Review #1116182 is a subjective opinion of poster.
Service
Capital One 360 Online Banking
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

The worst of the worst | Capital One 360 review from Memphis, Tennessee

1.4
Details
The worst of the worst - Capital One 360 review
The worst of the worst - Capital One 360 review
Cannot access checking account on Capital One 360 via mobile, internet or phone
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Review
#1696241 Review #1696241 is a subjective opinion of poster.
Service
Capital One 360 Online Banking
Reason of review
Cannot access my money!!!
Loss
$865
1.2
Details
about three months ago, I closed my standard savings account earning 0.1% interest to a 360 performance account earning 1.9% (subsequently reduced a few times to now 1.6%). I opened it at a branch and was told to add my wife as a joint account holder, I needed to call...
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Review
#1763260 Review #1763260 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
improve quality control of system

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details

Update by user Dec 19, 2019

After a letter to the "president" was sent...would not give out any names for their executive staff...I received a " template email" stating they were sorry for my inconvenience. Did not offer any other information or compensation. I am still very upset about how they...

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Review
#1703186 Review #1703186 is a subjective opinion of poster.
Product
Capital One 360 Website
Cons
  • Customer service terrible
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • Capital One Poor Service
1.0
Details
I was checking my savings accounts and noticed that it looked like capitalone was giving me very little interest. The reason I opened the account was because my bank was paying so little. When I opened the account it was paying close to 2%. But it turns out that they...
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Review
#1736371 Review #1736371 is a subjective opinion of poster.
Cons
  • I went to them to increase my funds
  • And instead they decreased them
Reason of review
see complaint. They lowered my interest rate and never told me, costing me a sizable amount of money.
Loss
$1200
Preferred solution
send me the interest I lost - I don't expect this, but I want to warn others.

Contact Capital One 360 Customer Service

Website:
Mailing Address:
1 S Orange St
Wilmington, DE 19801
USA
Phone:
(800) 464-3473
All Capital One 360 Contacts

Capital One 360 Products and Services Reviews

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2.0
Details
I love my cap 1 acc this holiday season they decided to stop my debit card and then sebd me a msg on sendung a new 1 after the thanksgiving holiday altering all plans preparing for thanksgiving and my mother inlaws birthday the branchs closes early on sat. The onky day...
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Review
#1714632 Review #1714632 is a subjective opinion of poster.
Pros
  • Ship fast
Cons
  • Request far-fetched impossible tasks of card disputers
Reason of review
Capitol one 360 headquarter bad choice at holiday wwwkwnd prep time
Loss
$300
Preferred solution
Let the company propose a solution