Most helpful reviews first
Will not allow you to search for specific transactions over a certain period of time. You can only open up 1 month at a time and where you noted a memo for any transactions you have to separately open up a pictured icon to see what the memo was. Such bull. It is...Read more
Company wrote 0 public responses to the review from Sep 21, 2017.
I am so tired of seeing, "Oops, we hit a snag," pop up when I try to log in to Capital One's website. The latest, I am able to get in, but when I try to make an online deposit, I see, "Oops, we hit a snag." When I notify Capital One they have a problem, all I get, we...Read more
Company wrote 0 public responses to the review from Jul 03.
They changed the website and didn't tell us. It now looks like something a five-year-old would like to play with, not something for adults to use. Apparently it was changed so that mobile app users could have more ease of use, but I like being able to look at...Read more
Company wrote 0 public responses to the review from Sep 23, 2017.
In a word, it sucks. I am an ING Direct (LOVED them) holdover who transitioned to Capital One 360, because as everyone knows, it's a PITA to switch banks, and the interest rate is still decent. Everything was going along swimmingly until they started changing their...Read more
Company wrote 0 public responses to the review from Jan 28.
I don't usually take the time to write reviews, but this "update" of the new Capital one online banking is so bad, I felt compelled to share. After spending 20 minutes looking over the website just to find a place to share feedback, none could be found. They have...Read more
Company wrote 0 public responses to the review from Oct 17, 2017.
My Girlfriend wired $41,000 to an account with Capital One 360, and the fraud department put a freeze on the account. The account holder tried many times over a 5 month period to have the money returned, but they just kept the money frozen. Ultimately, Capital One 360...Read more
Company wrote 0 private or public responses to the review from Mar 29.
I didn't like
Seriously, they just redesigned their main website to be more like their mobile site, WHY??? if I want a mobile experience I will go to my phone, not my computer, I use them differently, they should NOT be the same. What used to take one click is now taking multiple...Read more
Company wrote 0 public responses to the review from Aug 08.
I have a Capital One banking account for more than 15 years (since it was ING Direct). This new website is madness! It simply does not allow me to access my own account. Every time I try the website reaches the page "Sorry we hit a snag!". There is no information how...Read more
Company wrote 0 public responses to the review from Dec 05, 2017.
I was with ING for a very long time, and now it's Capital One 360. Not terribly impressed, and the new website revision is awful. Can't search for specific transactions as always did before (try looking for a deposit from 3 months earlier and you end up scrolling down...Read more
Company wrote 0 public responses to the review from Sep 13, 2017.
Oh my lord! I am having a hard time imagining how this new webpage could possibly be any worse. No totals. Nothing in a column. No maturity dates. All my titles that identified different accounts gone. No ability to choose a process until I choose an account. Not even...Read more
Company wrote 0 private or public responses to the review from Jul 20.
- Old web interface
- Online check deposit when it used to work
I didn't like
- Horrible poor inconvenient on-line dispute process
- I miss the way it was
- Wasting time
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