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Capital One and Capital One 360 is a FRAUD! They froze my accounts, did not notify me that my accounts were frozen. I talked to customer service and they said someone would call me back, but NO ONE did. I called the Executive Offices and all they said was to email the...
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Anonymous
Richard

Wow! I would not trust my money with Capital One.

1.0
#1237177
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Did a mobile check deposit(pay check dated for Friday 4/6 just for my funds not to be available until Monday 4/9 when I have Rent due, have to pay the babysitter, have to pay for my car rental(which I wont have after today) and get my own car fixed to be drivable and...
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2.1
I liked
  • Conveince of having online banking
I didn't like
  • No solution to my problem after speaking with several managers
#1228008
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Capital One 360 - Stupidity

Trying to add joint owner is impossible. Spoke to 5 different reps each said something different. The only common theme was their having problems with adding joint account owners. There are better on line banks
2.2
Details
Customer service
Interest Rate
Product or Service Quality
Staff
Website
#1224838
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My Girlfriend wired $41,000 to an account with Capital One 360, and the fraud department put a freeze on the account. The account holder tried many times over a 5 month period to have the money returned, but they just kept the money frozen. Ultimately, Capital One 360...
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ImpartialBulldog
ImpartialBulldog

I had a similar experience.

1.0
I didn't like
  • Theft
#1222054
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If you love having your valuable time tied up in trying to resolve problems that wouldn't BE problems were it not for this bank's sloppy record keeping and unforgivable incompetence, then you should sign up right away. The latest quandry is a payment I made to the cap...
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#1212673
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Hate capital one 360

Opened an account in 2015 , deposited $6,100. They closed my account without notice and have froze the account.. I have called NUMEROUS times. They wont release my money.. Ive lost my home because of this..
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1209068
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Capital One 360 - Horrible Do Not Open Use Any Other Bank!

Sending my money in checks without properly having my address on file. Waited 4 weeks after an error committed on their end! Horrible do not open any accounts with Cap360 worst customer service experience!
#1208843
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Simple dispute with merchant. I was provided a product that did not work. I contacted the merchant multiple times and kept getting the run around. I tried to dispute the transaction with Cap360. The on-line dispute system is a never-ending do-loop. Click here for...
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1.0
I didn't like
  • Horrible poor inconvenient on-line dispute process
#1208452
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Just this new website whoever designed it and put it up can drive so many customers away, if only they care! It's so horrible that it hardly has any useful features as a bank to just say the least. No search feature, no product offering section, no intuitive navigation...
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#1207793
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My wife opened a Capital One 360 account last fall with the deposit of two checks. We then only looked at the account through their online mobile app, which we were able to access without problem. Then a week ago, needing to transfer money from the account, we were...
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Anonymous
Tina

Their telling me the same thing about the reversal.. Ive been trying to get $6,000 from them but they keep saying its not up to them to release the funds.. I ended up contacti...

1.0
#1205303
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