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Capital One 360 - Locked up $4k today after closing my account

Capital one 360 just froze my checling and savings account w $4k and I have to wait now for an investigator to be put on the account and then wait 45 days to see if investigator will give me my money. No notice. No explanation They have every penny I own now locked up. I have sent an email to my Atty.
Company wrote 0 private or public responses to the review from Dec 01.
1.0
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#1412078
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I've been a customer with CapitalOne360 since it was ING and generally been happy with them and even recommended them to friends and family who have have opened accounts. The new website introduced in the summer of 2018 has changed that completely. The website is...
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Company wrote 0 public responses to the review from Nov 18.
#1403064
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JUST ABOUT THE WORST WEBSITE I HAVE EVER USED. Like some of the other commenters I have had my account for many years -- since the days of predecessor company ING Direct. Website worked fine until about a year ago. I never had any problems. But now it is impossible to...
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Company wrote 0 private or public responses to the review from Oct 17.
1.0
I didn't like
  • Website
#1384332
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I have managed to book several legs of a trip, but when it came time to book the last leg, my card kept getting declined. Keep in mind I am in Albania and I tried calling customer service, but when I did the first person said it would probably go through the next...
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Company wrote 0 public responses to the review from Sep 26.
#1366667
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Capital One 360 closed our checking and savings accounts without notice. We had two pending bill payments that were cancelled too. Our money was transferred to our linked external account and was available a few days later. When I asked for an explanation I was not...
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Company wrote 0 private or public responses to the review from Sep 20.
#1360918
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Capital One 360 - Closed my account

They closed my account saying I did too many withdrawns. I’m allowed 6 I did make six but the closed it after I deposit $286.00 I’m there for bills. Closed it after my bills was scheduled to come out and now I’m stuck with a shut off and extra fees. And they sent my money to an account I ask them not to send it to and now they don’t know what to do. Theirs no phone or person you can speak to in the department they say that closes accounts. Very upset
Company wrote 0 private or public responses to the review from Sep 06.
1.0
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#1348644
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The latest redesign of the Capital One 360 transactional site is terrible. Why can't I schedule an automatic transfer for a Saturday? Why can't I edit an existing automatic transfer? Why do I get launched out of the site when I go to pay my bills? I HATE having pending...
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Company wrote 0 private or public responses to the review from Aug 22.
warsurplus
warsurplus

Amen to the terrible UI redesign. Capital One 360 has been incrementally going downhill for a while. The customer service has declined, wait time increased, and now the new UI...

#1336566
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Capital One 360 - Ask a question

I live in Carthage NY 13619 where is the closest bank to me
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 22.
#1336107
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Capital One 360 - Rude Customer Service

Spoke to a rep named Mark today. He was totally rude to be and it was his pleasure to put me on hold for 15 mins then hang up the call.
Company wrote 0 private or public responses to the review from Aug 17.
1.0
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Website
#1332400
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This is happening to us as I write, they had excepted our direct deposit then closed our account, They have gave me 5 different reasons of why they closed it but not one of those reasons made sence and they had to choose the day rent was due so I'm now being evicted...
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Company wrote 0 public responses to the review from Aug 11.
Anonymous
Marlana Beasley

This bank did the exact same thing to my son. He had his income tax from this past tax season deposited into his account with them. They have basically stolen almost $5k, and ...

Anonymous
Nikkispissed

Capital one 360 just froze my account w $4k and I have to wait now for an investigator to be put on the account and then wait 45 days to see if investigator will give me my mo...

#1326898
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