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In the past, to transfer money between my external checking and Capital one, savings, (or the reverse) required a simple telephone call to connect and then responding to prompts. Today (July 14th) after several attempts to even speak with a human being to transfer...
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#1303748
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My 360 account was restricted by the Customer Security team. The toll free number that was provided in the e-mail only went to a voice messaging system. Left three messages. I received a call from a representative from the Customer Security team 48 hours after my...
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1.0
I liked
  • Conveince of having online banking
I didn't like
  • Closing my account without any recourse
  • Wasting time
#1300944
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Calling the Capital 360 800 number is just an opportunity to sit on hold until someone finally pickups, which in my two consecutive calls were about 5 minutes each. The first time after someone answered that said that I needed to be transferred to an auto loan...
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1.5
#1300081
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I opened a 200,000 360 savings account 5/24 with a great rate! It would not let me add my husband as a joint account holder so I set up the account and called customer service. I was told that my phone number needs to be verified and then I could add my husband and...
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#1297745
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I am so tired of seeing, "Oops, we hit a snag," pop up when I try to log in to Capital One's website. The latest, I am able to get in, but when I try to make an online deposit, I see, "Oops, we hit a snag." When I notify Capital One they have a problem, all I get, we...
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#1294783
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I deposited a payroll check via mobile scan. Shortly after my debit card started declining. There were funds prior to my check deposit. I called CS and was forwarded to the Security department. I was asked about the nature of the check and how long I worked for the...
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Anonymous
Ruth507

I had the same exact thing happen to me today. Securities never returned my call. Kept getting the run around. I went into the bank(just a regular Capital One Bank) and they s...

1.0
#1294318
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I had setup an automatic savings plan, now it doesn't show up any more. But, it is still withdrawing money from the linked account. Called the support to ask them to delete plan but they can't see it. Ask them to close the account, they said they can't since another...
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1.7
I didn't like
  • Nasty cust service in security
#1294316
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When you want to go to a bank or drop off payment there is no place.... I mail payment in - and not posted.... now will make duplicate payment until they decide to post it... No branches - this is not a local bank. I Tell everyone to stick to LOCAL - go to your LOCAL...
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#1290950
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Capital One 360 - Can’t make a withdraw

I can’t access my account online and they say contact u but no answer
3.9
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1287411
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Contact Capital One 360

Mailing Address:
Capital One
1 S Orange St
Wilmington, DE 19801
USA
Phone:
(800) 464-3473
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Capital One 360 Products and Services

Had Capital One 360 in always good standing. Out of blue got an email that as of today my account is closed. All pending payments and transfers were cancelled. No prior notifications, no reason why. So not trustworthy bank, they can dump you at any time. awful service...
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Anonymous
Ruth507

My account was just closed today with no warning at all. They froze my acct earlier and told me to call them back. When I did they would not answer and I kept being sent to vo...

1.0
I liked
  • Conveince of having online banking
I didn't like
  • Closing my good standing account for no reason and immediately
#1280360
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