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Most helpful review
I am so tired of seeing, "Oops, we hit a snag," pop up when I try to log in to Capital One's website. The latest, I am able to get in, but when I try to make an online deposit, I see, "Oops, we hit a snag." When I notify Capital One they have a problem, all I get, we...
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83 comments
Anonymous
#1804328

Sometimes it helps if I close out my browser and re-load the page. but yes, they are super glitchy

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Review
#1294783 Review #1294783 is a subjective opinion of poster.
Product
Capital One 360 Website
Reason of review
Damaged or defective
1.2
Details
about three months ago, I closed my standard savings account earning 0.1% interest to a 360 performance account earning 1.9% (subsequently reduced a few times to now 1.6%). I opened it at a branch and was told to add my wife as a joint account holder, I needed to call...
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Review
#1763260 Review #1763260 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
improve quality control of system

*** Capital One Bank. | Capital One 360 review

Capital One Bank are thieves they steal Your Money through quote on quote credit Please World do not use the capital one 360 accounts these people are a rip off The stole $73.64 from me I will never in The Future do business with them again.
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Review
#1755575 Review #1755575 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$74
Preferred solution
Full refund

No comment. | Capital One 360 review

Why is my interest paid going down every month ? My balance has not changed, so what's up ? portdave52@ gmail.com
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1 comment
Anonymous
#1798855

Pull your paperwork....Do the math(or learn how to calculate interest)...Problem solved...You're welcome...

Review
#1749469 Review #1749469 is a subjective opinion of poster.
Service
Capital One 360 Online Banking
1.0
Details
I was checking my savings accounts and noticed that it looked like capitalone was giving me very little interest. The reason I opened the account was because my bank was paying so little. When I opened the account it was paying close to 2%. But it turns out that they...
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Review
#1736371 Review #1736371 is a subjective opinion of poster.
Cons
  • I went to them to increase my funds
  • And instead they decreased them
Reason of review
see complaint. They lowered my interest rate and never told me, costing me a sizable amount of money.
Loss
$1200
Preferred solution
send me the interest I lost - I don't expect this, but I want to warn others.

We're sorry, we hit a snag | Capital One 360 review from Miami, Florida

sick of this We're sorry, we hit a snag
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Review
#1724454 Review #1724454 is a subjective opinion of poster.
2.0
Details
I love my cap 1 acc this holiday season they decided to stop my debit card and then sebd me a msg on sendung a new 1 after the thanksgiving holiday altering all plans preparing for thanksgiving and my mother inlaws birthday the branchs closes early on sat. The onky day...
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Review
#1714632 Review #1714632 is a subjective opinion of poster.
Pros
  • Ship fast
Cons
  • Request far-fetched impossible tasks of card disputers
Reason of review
Capitol one 360 headquarter bad choice at holiday wwwkwnd prep time
Loss
$300
Preferred solution
Let the company propose a solution

Use something other than this crap | Capital One 360 review from Chicago, Illinois

Cap one is deep in the wrong. They know it.
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Review
#1714339 Review #1714339 is a subjective opinion of poster.

Stay away, run! | Capital One 360 review

I started with a balance of $1250, for the past six months I’ve paid the balance down to $300 trying to purchase a home. Well yesterday out of no where for no reason they closed my account without notifying me, no letter, no email or nothing. I called and they said they didn’t know why they closed my account. WTF Now my credit score is going to drop and I will have to wait months for an approval on a house. This is a set up to be held back!
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Review
#1712255 Review #1712255 is a subjective opinion of poster.
Pros
  • Youre joking right
Cons
  • No solution to my problem after speaking with several managers
Reason of review
Closed my account for no reason
Loss
$180000
Preferred solution
Let the company propose a solution
Tags
  • cap360 Horrible Dispute Service
  • Capital One Poor Service

Full of *** | Capital One 360 review

1.0
Details
It’s always we hit a snag like God Damn how many snags will it take till I’m able to pay my card off how many snags will it take *** i have a family to feed and capital one yaull selfish asf mane i might just cancel everything if my money don’t hit today well ain’t no might i am
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Review
#1711441 Review #1711441 is a subjective opinion of poster.
Service
Capital One 360 Online Banking
Pros
  • Ship fast
Cons
  • Bad service past few days
  • No solution to my problem after speaking with several managers
  • System is bad
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • cap360 Horrible Dispute Service

Contact Capital One 360 Customer Service

Website:
Mailing Address:
1 S Orange St
Wilmington, DE 19801
USA
Phone:
(800) 464-3473
All Capital One 360 Contacts

Capital One 360 Products and Services Reviews

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Verified Reviewer
1.0
Details

Update by user Dec 19, 2019

After a letter to the "president" was sent...would not give out any names for their executive staff...I received a " template email" stating they were sorry for my inconvenience. Did not offer any other information or compensation. I am still very upset about how they...

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Review
#1703186 Review #1703186 is a subjective opinion of poster.
Product
Capital One 360 Website
Cons
  • Customer service terrible
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • Capital One Poor Service