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I have been with CapOne for several years, multiple accounts, personal as well as business. Somewhere around December 1st 2017 I started getting locked out of my accounts. I'd receive emails that it happened, but I had not even been near the online accounts. Not all of...
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#1183505
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The new online platform makes it very difficult to manage finances! Online banking is suppose to be easy to navigate, functional, and allow for easy financial management. The new platform lacks all this, Capital one chose to make the mandatory online platform pretty...
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4.5
I didn't like
  • New website
#1183469
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In a word, it sucks. I am an ING Direct (LOVED them) holdover who transitioned to Capital One 360, because as everyone knows, it's a PITA to switch banks, and the interest rate is still decent. Everything was going along swimmingly until they started changing their...
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3.0
#1178061
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It is 11:40 PM here in AZ. I logged onto my checking account. I clicked on Pay Bills, expecting to get the bill pay grid. Instead a box popped up with message "OOPs we've hit a snag trying to retrieve your account information details, but we're working on it. Try again...
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1.5
#1175891
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I joined Capital One 360 (then ING Direct) about 10 years ago and LOVED them. I still do like many aspects of the company. But their website and app, their bread and butter as a digital bank, SUCKS. Among the problems/things I dislike: 1. No more login screen just for...
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Anonymous
Jim Herrick

Be wary of Capital One "No Foreign Transaction Fee".They DO NOT charge a fee.The exchange rate they use makes them one of the more expensive options out there if you are retri...

1.2
#1146409
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I used to be able to see every transaction for the month in one screen. Now I have to click through several to do what was so easy before or click several times through the bill pay bar at the top. What is the point of including it if I can't see all the bills for the...
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4.1
#1144737
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I have a Capital One banking account for more than 15 years (since it was ING Direct). This new website is madness! It simply does not allow me to access my own account. Every time I try the website reaches the page "Sorry we hit a snag!". There is no information how...
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#1142298
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I have done business with Capital One for years. I put most of my money in their 360 account and had my new vehicle payment coming directly from my 360 savings account. I went to Capital One bank asking questions, thinking there was a problem with some missing funds...
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Anonymous
SMH

For a business to go to that extreme of a measure, you had to of really been acting a fool.

1.0
I liked
  • Youre joking right
I didn't like
  • Dont care what they do to a customer
  • Employees
#1134859
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CapitalOne has changed their web design for the 360 customers - and has convoluted simple transactions to requiring 5-6 clicks - terrible, terrible, terrible interface to use. Four tiles that require me to burrow into each account to download information, why not keep...
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Anonymous
Anonymous

The new design is so stupid. Probably want to make it consistent across platforms but it's so annoying.

Anonymous
Cap One Holder

Fully agree.The worst part is... THE NEW WEBSITE DON'T FLIPPING WORK!

1.0
#1130108
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Contact Capital One 360

Mailing Address:
Capital One 360
1 S Orange St
Wilmington, DE 19801
Phone:
(800) 464-3473
More
I attempted to access my checking account online today, Capitol One 360's "new" website login prompted me to verify my information - including a new requirement to verify my annual income! There was no way to skip this step. I do not have any loans or credit lines with...
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#1127753
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