filters
state:
Show
city:
Show
product:
Show
I issued a check through my bill pay for $50. The company I sent it to mailed it back to me stating I had already paid the balance in full. I contacted Capital One to ask how to handle getting the money back in my account. They told me it should appear by the end of...
Read more
1.0
I liked
  • Used to have good customer service
I didn't like
  • Inconsisten information from customer service
#1258378
Reply to reviews
The new website that make it look like you are accessing a mobile app just sucks. It is difficult to navigate on a computer. When I want to navigate back to the summary view, you have to click the back button, but it only takes you back one step, and only if you click...
Read more
#1253609
Reply to reviews
UPDATE: I found how to see the accounts summary page like what we are used to seeing. After you log in put the following in the top address bar. https://secure.capitalone360.com/myaccount/banking/account_summary.vm As I was going all around the site looking for the...
Read more
#1253102
Reply to reviews
I can not express enough how much this bank is the worst bank that I have ever experienced. I had a ACH debit in the amount of $511 to hit my account. At the time the payment came through some other things were also satisfied which left my balance with with $507...
Read more
1.0
I liked
  • Youre joking right
I didn't like
  • Dont care what they do to a customer
#1252149
Reply to reviews
I have available over 30 grand in my account capital denied me my money today through atm 360 cafe , said since I deposited the money last Monday that would not be able to get an increase at the atm machine until tomorrow. I called before i went to the cafe and spoke...
Read more
1.2
#1244748
Reply to reviews
Capital One and Capital One 360 is a FRAUD! They froze my accounts, did not notify me that my accounts were frozen. I talked to customer service and they said someone would call me back, but NO ONE did. I called the Executive Offices and all they said was to email the...
Read more
Anonymous
Richard

Wow! I would not trust my money with Capital One.

1.0
#1237177
Reply to reviews
Did a mobile check deposit(pay check dated for Friday 4/6 just for my funds not to be available until Monday 4/9 when I have Rent due, have to pay the babysitter, have to pay for my car rental(which I wont have after today) and get my own car fixed to be drivable and...
Read more
2.1
I liked
  • Conveince of having online banking
I didn't like
  • No solution to my problem after speaking with several managers
#1228008
Reply to reviews
Show

Capital One 360 - Stupidity

Trying to add joint owner is impossible. Spoke to 5 different reps each said something different. The only common theme was their having problems with adding joint account owners. There are better on line banks
2.2
Details
Customer service
Interest Rate
Product or Service Quality
Staff
Website
#1224838
Reply to reviews
Capital One 360 steals money from it's customers
Capital One 360 steals money from it's customers
My Girlfriend wired $41,000 to an account with Capital One 360, and the fraud department put a freeze on the account. The account holder tried many times over a 5 month period to have the money returned, but they just kept the money frozen. Ultimately, Capital One 360...
Read more
Anonymous
Anonymous

Did you get your money back??

ImpartialBulldog
ImpartialBulldog

I had a similar experience.

1.0
I didn't like
  • Theft
#1222054
Reply to reviews

Contact Capital One 360

Mailing Address:
Capital One
1 S Orange St
Wilmington, DE 19801
USA
Phone:
(800) 464-3473
More
If you love having your valuable time tied up in trying to resolve problems that wouldn't BE problems were it not for this bank's sloppy record keeping and unforgivable incompetence, then you should sign up right away. The latest quandry is a payment I made to the cap...
Read more
#1212673
Reply to reviews