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Capital One 360 closed our checking and savings accounts without notice. We had two pending bill payments that were cancelled too. Our money was transferred to our linked external account and was available a few days later. When I asked for an explanation I was not...
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#1360918
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They closed my account saying I did too many withdrawns. I’m allowed 6 I did make six but the closed it after I deposit $286.00 I’m there for bills. Closed it after my bills was scheduled to come out and now I’m stuck with a shut off and extra fees. And they sent my...
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1.0
#1348644
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The latest redesign of the Capital One 360 transactional site is terrible. Why can't I schedule an automatic transfer for a Saturday? Why can't I edit an existing automatic transfer? Why do I get launched out of the site when I go to pay my bills? I HATE having pending...
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warsurplus
warsurplus

Amen to the terrible UI redesign. Capital One 360 has been incrementally going downhill for a while. The customer service has declined, wait time increased, and now the new UI...

#1336566
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Capital One 360 - Ask a question

I live in Carthage NY 13619 where is the closest bank to me
#1336107
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Capital One 360 - Rude Customer Service

Spoke to a rep named Mark today. He was totally rude to be and it was his pleasure to put me on hold for 15 mins then hang up the call.
1.0
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#1332400
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This is happening to us as I write, they had excepted our direct deposit then closed our account, They have gave me 5 different reasons of why they closed it but not one of those reasons made sence and they had to choose the day rent was due so I'm now being evicted...
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Anonymous
Helena

The same happen to me and they sent my money another account. Now they don’t know what to do.

#1326898
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Wishing for the old ING 360 days. The updated Capital One (no longer identifies 360) doesn't have a place to enter the information from a paper check until it is cleared. This has been a function since the early days of ING 360. I called - long wait for a rep - and was...
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2.9
I liked
  • Conveince of having online banking
  • Used to have good customer service
I didn't like
  • New website
#1324718
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Seriously, they just redesigned their main website to be more like their mobile site, WHY??? if I want a mobile experience I will go to my phone, not my computer, I use them differently, they should NOT be the same. What used to take one click is now taking multiple...
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#1324365
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Capital One 360 - Terrible new website structure

Capital one recently changed their website. It is now so much harder to use that I’m tempted to move my money to a bank that actually supports ease of use by customers. Did they even ask any customers for input, or to try the system before making this change?
2.5
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Value for money
Website
#1323971
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Contact Capital One 360

Mailing Address:
Capital One
1 S Orange St
Wilmington, DE 19801
USA
Phone:
(800) 464-3473
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Capital One 360 Products and Services

Dont waste your time this bank closed my Bank account checking and savings, when asked why it was closed they had no explanation and stated that they were not required to give any explanations. what good company does that,,, Terrible experience Facepalm. I suggest...
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1.0
#1321316
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