Capital One 360 closed our checking and savings accounts without notice. We had two pending bill payments that were cancelled too. Our money was transferred to our linked external account and was available a few days later. When I asked for an explanation I was not...Read more
They closed my account saying I did too many withdrawns. I’m allowed 6 I did make six but the closed it after I deposit $286.00 I’m there for bills. Closed it after my bills was scheduled to come out and now I’m stuck with a shut off and extra fees. And they sent my...Read more
The latest redesign of the Capital One 360 transactional site is terrible. Why can't I schedule an automatic transfer for a Saturday? Why can't I edit an existing automatic transfer? Why do I get launched out of the site when I go to pay my bills? I HATE having pending...Read more
Capital One 360 - Ask a question
I live in Carthage NY 13619 where is the closest bank to me
Capital One 360 - Rude Customer Service
Spoke to a rep named Mark today. He was totally rude to be and it was his pleasure to put me on hold for 15 mins then hang up the call.
This is happening to us as I write, they had excepted our direct deposit then closed our account, They have gave me 5 different reasons of why they closed it but not one of those reasons made sence and they had to choose the day rent was due so I'm now being evicted...Read more
Wishing for the old ING 360 days. The updated Capital One (no longer identifies 360) doesn't have a place to enter the information from a paper check until it is cleared. This has been a function since the early days of ING 360. I called - long wait for a rep - and was...Read more
- Conveince of having online banking
- Used to have good customer service
I didn't like
- New website
Seriously, they just redesigned their main website to be more like their mobile site, WHY??? if I want a mobile experience I will go to my phone, not my computer, I use them differently, they should NOT be the same. What used to take one click is now taking multiple...Read more
Capital One 360 - Terrible new website structure
Capital one recently changed their website. It is now so much harder to use that I’m tempted to move my money to a bank that actually supports ease of use by customers. Did they even ask any customers for input, or to try the system before making this change?
Dont waste your time this bank closed my Bank account checking and savings, when asked why it was closed they had no explanation and stated that they were not required to give any explanations. what good company does that,,, Terrible experience . I suggest...Read more
Do you have something to say about Capital One 360? What happened? What can we help you with?