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Capital One 360 - Rude Customer Service

Spoke to a rep named Mark today. He was totally rude to be and it was his pleasure to put me on hold for 15 mins then hang up the call.
1.0
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Diversity of Products or Services
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Value for money
Website
#1332400
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This is happening to us as I write, they had excepted our direct deposit then closed our account, They have gave me 5 different reasons of why they closed it but not one of those reasons made sence and they had to choose the day rent was due so I'm now being evicted...
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#1326898
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Wishing for the old ING 360 days. The updated Capital One (no longer identifies 360) doesn't have a place to enter the information from a paper check until it is cleared. This has been a function since the early days of ING 360. I called - long wait for a rep - and was...
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2.9
I liked
  • Used to have good customer service
  • Conveince of having online banking
I didn't like
  • New website
#1324718
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Seriously, they just redesigned their main website to be more like their mobile site, WHY??? if I want a mobile experience I will go to my phone, not my computer, I use them differently, they should NOT be the same. What used to take one click is now taking multiple...
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#1324365
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Capital One 360 - Terrible new website structure

Capital one recently changed their website. It is now so much harder to use that I’m tempted to move my money to a bank that actually supports ease of use by customers. Did they even ask any customers for input, or to try the system before making this change?
2.5
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1323971
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Dont waste your time this bank closed my Bank account checking and savings, when asked why it was closed they had no explanation and stated that they were not required to give any explanations. what good company does that,,, Terrible experience Facepalm. I suggest...
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1.0
#1321316
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I tried to log into my 360 account August 2nd only to realize that Capital One no longer gives the option for email verification! This is a huge problem for me because I no longer live in the USA and the company does not accept non US phone numbers. My experience...
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2.0
I didn't like
  • Fact that they can not be bothered to fix an access problem
  • Inviting me to give them money
#1321185
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Capital One 360 - The worst bank ever

The worst bank and the worst customer service ever I don’t know where they find this garbage from but that show me the bank I’d Garbige to
1.1
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Staff
Value for money
Website
#1319657
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Open the capital one 360 check acct. about month ago. Want open a jiont acct. But you have to open a individual acct. First then add a person, the program is not working as suppose to do, so call the customer services 3 times, each time give me different way to handle....
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2.3
#1319217
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Contact Capital One 360

Mailing Address:
Capital One
1 S Orange St
Wilmington, DE 19801
USA
Phone:
(800) 464-3473
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Capital One 360 Products and Services

This is the worst!!! I enter my login and the screen flashes, flashes, flashes then reverts to the login screen again. Seriously??? You only have online access- get it right!!!!!!!!! It won't login - but there is nothing wrong with the credentials I have provided. Not...
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#1316787
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