Most helpful review

WE HIT A SNAG

I am so tired of seeing, "Oops, we hit a snag," pop up when I try to log in to Capital One's website. The latest, I am able to get in, but when I try to make an online deposit, I see, "Oops, we hit a snag." When I notify Capital One they have a problem, all I get, we...
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101 comments
#2095781

Capital one should probably hie a different web developer -- the "Hit a snag" popup problem coukd be fixed in 30 minutes (including testing" and should not take 4 TEARS -- it is still there!! If Capital One WANTS MORE information, the popup should say so instead of the VAGUE statement of "SNAG". If it is a sensitive matter some agent should take it up and call the customer CAPITAL ONE SHOUDL LIVE UP TO THEIR ADVERTISEMENTS

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ID
#1294783 Review #1294783 is a subjective opinion of poster.
Product
Capital One 360 Website
Reason of review
Damaged or defective

Capital one fails to help their consumer!!!

After going through a divorce and some serious hardships I tried to use Capital One, I had them for 3 years, I was late twice because of unforeseen circumstances but they did not want to hear that, they were rude and finally only after 3 years did they increase my unsecured amount,,for 3 years they only gave me a $300 limit as the were supposed to raise it after first 6 timely payments, omg never again, please do yourself a favor and run from them, youve been warned, Seriously Im just trying to help

User's recommendation: Stay Away.

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ID
#3766771 Review #3766771 is a subjective opinion of poster.
Location
Largo, Florida

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New Reviewer

Deposits not available until a 24 hour business day hold

No matter the amount of your deposit or a deposit from an account you have used several times Capital One 360 holds your deposit for 24 hours (business day). If you deposit a check on the weekend for as little as $100 they will not release your funds until they hold...
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1 comment
#2157318

That 24 hold is an industry wide standard. I’m surprised with an online account it is not longer.

ID
#3442408 Review #3442408 is a subjective opinion of poster.
Location
Yuba City, California
Preferred solution
Deposit small amounts without a hassle.

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New Reviewer

Will not deposit checks online

On numerous occasion I have been rejected doing online deposit because my name is not exactly like my account name. ie: no middle initial no jr or Sr. This is ridiculous. Why would I access my account online then try and deposit a check that is fraud. Im done with capital one, dont want my money will find somewhere else to do my banking.

User's recommendation: Do not bank with capital one.

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ID
#3413683 Review #3413683 is a subjective opinion of poster.
Pros
  • Funds in one place
Cons
  • Closing my good standing account for no reason and immediately
Preferred solution
Apology
New Reviewer

Billing error

Update by user Feb 05, 2022

My issue is unresolved!

Original review updated by user Feb 05, 2022
I submitted a dispute with Capital One. They advised me my request was denied because the merchant submitted a a copy of their terms on a cancelation policy. I was overcharged with excessive fees that were not disclosed by the merchant upon the...
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ID
#3317993 Review #3317993 is a subjective opinion of poster.
Location
Alpharetta, Georgia
Pros
  • Convience
Cons
  • No solution to my problem after speaking with several managers
Loss
$360
Preferred solution
Price reduction
New Reviewer

Check Deposit

I called for information. The customer service representative couldn't speak or understand English very well. Because of this he had no idea what I wanted help with and kept trying to ask questions about nothing that was relavant to my needs. Perhaps hire competent individuals who speak better english.
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ID
#3019662 Review #3019662 is a subjective opinion of poster.
Location
Buffalo, New York
Preferred solution
Let the company propose a solution
New Reviewer

Paid my vehicle off 3 years earlier and the experience I’ve had was very unpleasant and disturbing!!!

I have a auto loan through Capital one 360. Ive never had an issue with this company before until now. At First I was a very satisfied customer always paid EARLY and ON TIME, NEVER been late. On March 23, 2021 I decided to PAY OFF my vehicle 3 years and 5 months early....
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ID
#2717491 Review #2717491 is a subjective opinion of poster.
Cons
  • No solution to my problem after speaking with several managers
Loss
$308
Preferred solution
Let the company propose a solution

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New Reviewer

PISSED

I called capital one to report that I had been scammed out of $342. I explained to them that the people that called said they were from Verizon and said that I was actually owed money but they said they would have to send it to me through Zelle or one of the other kind of apps. But these people connected to my computer and they went into my Capital One account and took, actually stole, my $342. I explained to Capital One that the only reason why I had even called the company was because they said they were going charge my account. But Capital One will not refund the money. They said that it's my fault and they can't refund me. That's pure *** . they

User's recommendation: I suggest to not open a checking account with them.

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ID
#2708581 Review #2708581 is a subjective opinion of poster.
Product
Zelle Pay Account
Pros
  • Convenience
  • Conveince of having online banking
  • Funds in one place
Cons
  • Understanding
  • Poor service regarding scams
  • Poor investigation services
Loss
$342
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Useless customer service

My wife and I moved to India in November of 2018. I have been a credit card customer of Capital One for at least 12 years, and before retirement used to run thousands of dollars of credit card charges through my account using it for all my business expenses. I have had...
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ID
#2615682 Review #2615682 is a subjective opinion of poster.
Product
Capital One 360 Account
Pros
  • I used them for many years previously
Cons
  • Useless customer service - impossible website
Preferred solution
Let the company propose a solution

Horrible, stay far far away!!

Deposited a check into my 360, they say it was cleared and emailed me to destroy the check. Now a few days later it says funds not available for withdrawal, please call us....Shows my money is in there but won't let me withdrawal it, the check I cashed was a business check from Bank of America as well, called 8 times for over 45 minutes a piece said they needed to call who wrote the check out ....Ok...They called and funds still not available even though it shows an available balance. Going to call the Connecticut Department of Banking and my Attorney General. Stay the F far away from this company awel these StDta

User's recommendation: Stay far away unless you want your money stolen.

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ID
#2600068 Review #2600068 is a subjective opinion of poster.
Location
Flushing, New York

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New Reviewer

Can not get any help

I've never seen a bank with no customer service or email or any way to contact them after hours. My direct deposit is missing. I shouldn't have to wait to find out what happened.

User's recommendation: Find a different online bank.

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ID
#2585188 Review #2585188 is a subjective opinion of poster.
Product
Capital One 360 Checking Account
Cons
  • Customer service terrible
  • Website
  • No follow up
Loss
$1200
Preferred solution
My direct deposit
New Reviewer

Capital one keeps making excuses and time delays ion releasing my money back to me

Monday i spent 1-1/2 hours on the phone trying to verify my Bank acct to transfer money to from them - they sid there was a problem and then would have to make 2 more small deposit in my Bank acct to verify that would take 2-3 business days - deposits came in today they sent 4 and i had to spent another 15 minutes on the phone getting this straightened out - NOW they say it will take additionalON'T BANK WITHddoDd 3 days transfer transfer
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ID
#2548073 Review #2548073 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Will cost you 3 hard inquiries for nothing! BEWARE!!!

I applied for platinum master card with a 620 fico per Myfico.com. They ran all 3 reports just to deny me because of there were an fraud alert on my equifax report. When I offer to remove it they said in order to proceed they will need to run all 3 again?!?!?! Thats 6 dings for 1 card with no rewards! What A DIRTBAG COMPANY Shame on you!!!

User's recommendation: Stay away not worth the dings!

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ID
#2434770 Review #2434770 is a subjective opinion of poster.

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New Reviewer

I am so angry because I can not transfer my money into an account I have set up

I have spent three hours on the phone trying to transfer my money into an account I have added and still it is not done if this is not sorted out I will close my account and I have had it 10 years
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ID
#2421946 Review #2421946 is a subjective opinion of poster.
Preferred solution
to be able to transfer my money into an account I have added

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New Reviewer

Restricted account and not receiving my close out check

Capital One 360 - Restricted account and not receiving my close out check
My bank account was negative for four weeks after never having any problems in the past. My employer did not do my direct deposit on time so they closed my account the day before my stimulus check was scheduled to hit. I get its their right that is not my issue. When I finally was able to get my direct deposit I tried to access it and was denied. I then called learned about the restriction and was promised my check with four to six business days because I paid for it to be expedited. Fast forward ten days seven business days and I am without check. I call them they have not even begun to close my account but instead they accept two mote direct deposits now they have ten thousand of my dollars with me unable to access. Im losing my apartment , my credit has disintegrated and I was told I would have to wait another ten business days. Unacceptable. Perhaps they shouldnt freeze so many accounts at once if their closure department is unable to keep up as is what was explained to me. I waited on hold for three hours yesterday before I was hung up on

User's recommendation: Don’t use this bank.

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3 comments
#1976811

So, you didn’t get a paper check in lieu of a direct deposit? If you got a paper check, why didn’t you deposit it?

They have an app you know. Why were you spending money you didn’t have? Listen, you’re full of it. Pro Tip: Your account can only go negative if YOU spend more than you have.

This is on you.

Stop the whining. Of say it “you work for them”

#1976949
@PissedConsumer1976811

I never said anything about why they closed it. They were within their rights.

My complaint is that they accepted two more direct deposits and they told me they would expedite my account close out check because I paid them to do that. And when the date that it should have arrived occurred I went back into the site to check if they had closed the account and sent the check as promised. Which they hadn’t. I was then told even though I paid them for expediting the process it was going to be another ten biz days.

Perhaps you should take a moment to take a step off of your righteous soapbox and reread.

No where did I have issues with their ability and right to close the account. My issues were with being told one thing abc paying for it to happen and then not getting it and having to wait another ten business days

#1977091
@PissedConsumer1976949

“ My bank account was negative for four weeks ” LOL. What did you think a bank would do to a serial deadbeat with an account status like this?

Again, you’re full of it. If your account wasn’t negative for a month. It may not have been closed. People like you enjoy whining and using phrases like “soapbox” and so on.

Listen, post in a public message board, expect the public to respond even if the comment is soothing or supports your banal and lame narrative.

Thanks for the warning. If you keep your account negative forever and a day, it will be closed at the worst time.

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ID
#2395830 Review #2395830 is a subjective opinion of poster.
Loss
$9
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Closed my account no reason

2 data breaches in a two-year period. Not secure. A scammer on the offer up app get my 12-year-old minor to use my Capital One app with my fingerprint, while I was sleeping recovering from my 3rd stroke, and he walked her through the process of sending :$565 to him for...
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ID
#2380034 Review #2380034 is a subjective opinion of poster.
Product
Capital One 360 Checking Account
Cons
  • Customer service terrible
  • No fraud alerts
  • No follow up
Loss
$565
Preferred solution
Full refund

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