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I joined Capital One 360 (then ING Direct) about 10 years ago and LOVED them. I still do like many aspects of the company. But their website and app, their bread and butter as a digital bank, SUCKS. Among the problems/things I dislike: 1. No more login screen just for...
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Anonymous
Jim Herrick

Be wary of Capital One "No Foreign Transaction Fee".They DO NOT charge a fee.The exchange rate they use makes them one of the more expensive options out there if you are retri...

1.2
#1146409
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I used to be able to see every transaction for the month in one screen. Now I have to click through several to do what was so easy before or click several times through the bill pay bar at the top. What is the point of including it if I can't see all the bills for the...
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4.1
#1144737
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I have a Capital One banking account for more than 15 years (since it was ING Direct). This new website is madness! It simply does not allow me to access my own account. Every time I try the website reaches the page "Sorry we hit a snag!". There is no information how...
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#1142298
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Capital One 360 - Review in Banks category

Capital One 360
#1073320
I was charged with 109,16 to sees candies when i called the bank and told them that charge was a fraud while it was steal pending you went ahead and payed it
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Capital One 360 - Misleading acct.info for a credit card.

Capital One 360
#1067916
1.0
Details
I was approved on June 26th,2017,and now there saying there is a investigation on all accts.and restricted the card again after taking the restriction off yesterday,now it's on my credit..
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Capital One 360 - I was not happy

Capital One 360
#1059998
I was not happy with C1360 but now i am they sent me a check for the full amount of a check they cashed & refused too release funds since April of 2017. So im happy too have whats rightfully mine & i too am so happy too say ty c1360. So happy too not b tied too them n anywy. But they did the right thing by releasing my monies bk too me
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Capital One 360 - Capital 1 ripped me off

Capital One 360
#1040222
1.0
Details
Capital one cashed & deposited my check over ther capture app. Then would not release my funds too me. Claiming they do not want too do business wit me. So my money just sets there n my account i made wit them prior too this whole cash/steal my funds episode. Friggen is not cool @ all. What do i do? Its *** & im angry!
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
I have done business with Capital One for years. I put most of my money in their 360 account and had my new vehicle payment coming directly from my 360 savings account. I went to Capital One bank asking questions, thinking there was a problem with some missing funds...
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Anonymous
SMH

For a business to go to that extreme of a measure, you had to of really been acting a fool.

1.0
I liked
  • Youre joking right
I didn't like
  • Dont care what they do to a customer
  • Employees
#1134859
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CapitalOne has changed their web design for the 360 customers - and has convoluted simple transactions to requiring 5-6 clicks - terrible, terrible, terrible interface to use. Four tiles that require me to burrow into each account to download information, why not keep...
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Anonymous
Anonymous

The new design is so stupid. Probably want to make it consistent across platforms but it's so annoying.

Anonymous
Cap One Holder

Fully agree.The worst part is... THE NEW WEBSITE DON'T FLIPPING WORK!

1.0
#1130108
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I attempted to access my checking account online today, Capitol One 360's "new" website login prompted me to verify my information - including a new requirement to verify my annual income! There was no way to skip this step. I do not have any loans or credit lines with...
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#1127753
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So, I've raved about my C1/360 acct and even recommended it to others. Then today, probably the most important business day of the year for me, I recieved a rather large check from a client that I was relying on to fund a major purchase. Lo and behold, my account has...
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1.0
#1123715
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I had a checking account with capital one 360 about a year ago. Since at the time i was self imployed and recieving personal checks from people i did work for, i used my C1/360 account to deposit those checks. Now from wat my account statements had said, i should have...
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1.6
#1120935
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I don't usually take the time to write reviews, but this "update" of the new Capital one online banking is so bad, I felt compelled to share. After spending 20 minutes looking over the website just to find a place to share feedback, none could be found. They have...
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Anonymous
JmacFla

I totally agree. They have changed it so Millennials like it. That means us baby boomers need to go elsewhere. Try Wells Fargo interface, you can at least see multiple acco...

Anonymous
Cheryl

Capital One's new website is terrible!!!! It took away a lot of the functions that made it a great site when ING had the accounts. Absolutely hate this new and improved syst...

3.0
#1116182
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Contact Capital One 360

Mailing Address:
Capital One 360
1 S Orange St
Wilmington, DE 19801
Phone:
(800) 464-3473
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Capital One 360 Products and Services

If anyone has 360 from Capital One, you've seen the changes on the website if you They wanted to make it look more like the app is what I was told by a rep at Capital One. They're incredibly nice over the phone and help as much as they can, so I cannot fault the reps...
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Anonymous
rseal

Having the "upcoming payments" horizontally at the top of the screen makes absolutely no sense. I used to be able to total the payments in my head (why they don't offer this i...

4.5
I liked
  • Creativity
#1112332
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