Capital One 360 - Paper check online register gone in updated web site
Wishing for the old ING 360 days. The updated Capital One (no longer identifies 360) doesn't have a place to enter the information from a paper check until it is cleared.
This has been a function since the early days of ING 360. I called - long wait for a rep - and was told the reason I can't find it on the site is that it has been dropped. It may get added back.
I also agree with other posts that the web site is a huge disappointment.
It looks like someone tried to make it pretty without considering functionality.
I hope I can continue to utilize my accounts without needing the web site or customer support very much. It's hard to find a company that meets customer needs well but it really hurts to find one and then lose the best of the company when it sells off.
Reason of review: Web site redesign.
Preferred solution: Get ING 360 style web site and customer support back..
Capital One 360 Pros: Used to have good customer service, Conveince of having online banking.
Capital One 360 Cons: New website.
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