If anyone has 360 from Capital One, you've seen the changes on the website if you They wanted to make it look more like the app is what I was told by a rep at Capital One. They're incredibly nice over the phone and help as much as they can, so I cannot fault the reps for what the IT department has done.
I hate when companies do this. They need a team/person that tells them their website looks like an arcade game, instead of a bank. Why would you want to make the website look more like the app? It should be the other way around...always.
First off, there are two columns showing my accounts. I have several checking and savings accounts. Not because I'm a baller, but because it's easier to pay bills and save money. Now, in my case, they added my Buy Power Credit Card into the mix and I can't see anything.
It won't show me a single transaction. Speaking of which; one of my checking accounts always says "We've hit a snag and are unable to pull up your pending transactions" or something along those lines. I forgot the exact wording. I love this bank.
I love their service. I love their people. The tech team needs to go. They should not be proud of a website that is incredibly confusing.
I do UI/UX for a living and the simplest fix for this is: put all the accounts on the left hand side like a banner, which allows you to then click which one you want and a snapshot of it shows to the right.
If you want to go more in depth, you click a button to expand but minimize all the accounts in the banner on the left hand side. That should always be there, roving even while scrolling.
Product or Service Mentioned: Capital One 360 Website.
Reason of review: Website Technical Difficulties.
Preferred solution: Fix the website! I'll even consult. Accounts as a banner on the left, clickable. Then show the snapshot of the clicked account on the right thus minimizing all the accounts but keeping them visible so you know your balances..
Capital One 360 Pros: Creativity.