I recently opened a Capital One 360 checking account, since it seemed like a good fit for me. Debit card, no fees for letting a bank invest my money to enrich themselves, online services, and being able to cash my checks from home.
I opened the account with no issues, and they told me through email to deposit money so I could start using the account. I downloaded their app for android and deposited two checks for a total of about $3,000. About 7 hours later I got an email saying my account was restricted, and now they wanted a photo of the front and back of my Drivers License. I figured that was no big problem.
I snapped photos with my HTC D160L smartphone camera, and sent them in. It said they weren't good enough. I thought I could see everything fine, but gave the program the benefit of the doubt. I took more photos, taking great care to take the sharpest and clearest photos possible.
Still not good enough. Maybe it wanted a different layout? I tried from all four angles I thought the program might be trying to take the image in. No luck.
OK, maybe my new phone doesn't have a good camera? It was good enough for the checks they cashed obviously. Why wouldn't it be good enough for my Drivers License? It's the exact same camera!
So I went over to my scanner, and took a 600dpi scan of each side and sent that in. Still not good enough. 5064x6564 scan of my Drivers License isn't good enough. What sort of image COULD be considered good enough if that isn't?
I can't even view the image on my screen without scrolling because it's so large. I notice Capital One waited until AFTER I put money in the account(and they cheerfully informed me to destroy the checks) to suddenly decide I'm not who I say I am. If I wasn't trustworthy enough to have an account, why did they let me open one and deposit money? Why did they wait until after they told me to destroy my paycheck I just cashed with them to suddenly decide I'm suspicious?
I can't understand how a camera is good enough to get all the info off of a check but not a Drivers License. I've been a customer for less than a month and already I regret ever doing business with them. I swear to god they will give me back my paycheck or I will take them to court. Any judge with eyes will be able to see that a photo larger than a computer monitor should be good enough to get information off of, even if Capital One 360 are too incompetent to do so.
If anyone is thinking about opening an account with Capital One, I hope my experience of opening an account and immediately getting screwed over will change your mind and make you seek a better bank. I should also mention their Capital One 360 android app only worked for me the first time, when I cashed the two checks. It never let me login ONCE afterwards. Every single time I input my password, it just asked me for my password again.
I literally have NOTHING good I can say about this company, and I've just started doing business with them.
I'll be doing another review after I call them to see if I can get this straightened out without resorting to a lawyer. Based on everyone else's reviews of Capital One's call centers, I highly doubt my next review will be any more positive.
Product or Service Mentioned: Capital One 360 Checking Account.
Reason of review: Took my money..
Monetary Loss: $3000.
Preferred solution: Full refund.
I liked: Youre joking right.
I didn't like: Inviting me to give them money, Then taking it away from me, How is this even legal.