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Summary of Capital One 360 Customer Service Calls

27 TOTAL CALLS
52% SUCCESSFUL CONNECTIONS
02:57 AVG CALL DURATION
0% ISSUES RESOLVED

Customers Contact Capital One 360 to Ask about:

Account:

  • “Money got sent to a closed account”
  • “I cant access my account”

Cards:

  • “Debit card”
  • “Lost debit card”

Payments and Charges:

  • “My direct deposit is in my account of $125 why cant i access money”

Activation/ Cancellation:

  • “Cancel a payment”

Other:

  • “Fraud”
  • “Can’t make a withdraw”
  • “Want 2nd person taken off acct”

About Capital One 360

Top 5 Capital One 360 Services

Online Banking, Money Transfer, Customer Care, Auto Loan, Loan

Top 5 Capital One 360 Products

Checking Account, Account, Website, Check Deposit, Deposit

Top 5 Likes about Capital One 360

Conveince of having online banking, Youre joking right, Used to have good customer service, Online check deposit when it used to work, Old web interface

Top 5 Dislikes about Capital One 360

Wasting time, New website, Nasty cust service in security, Dont care what they do to a customer, Inviting me to give them money

Top 5 Related Companies

Capital One, Sharebuilder, ING Direct, ING

Summary

Capital One 360 was started in 2000. And the initial name of the company was ING Direct. It was intended to become a brand which stood for a branchless direct bank. Capital One 360 is based in Wilmington, Delaware. It is a member of the Federal Deposit Insurance Corporation FDIC. Capital One 360 serves savings accounts, checking accounts, investing, business accounts and home loans. The company offers services over the phone, ATM, web, and by mail. In 2013, U.S. operations of ING Direct were all re-branded and presented as Capital One 360.

Capital One 360 reviews and complaints

Capital One 360 is ranked 43 out of 561 in Banks category

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Capital One 360 Stats

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Number of Calls

No calls for this period.

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