Capital One 360 Phone Numbers and Emails

Toll-Free Number:

  • (877) 383-4802

Capital One 360 Contact Information

Capital One 360 Website:

Capital One 360 Help Center:

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Capital One 360 Rating Based on 148 Reviews

Rating details

1.6
more details
Customer service
Website
Product or Service Quality
Reliability

Rating stats

Rating trend

Summary of Capital One 360 Customer Service Calls

196 TOTAL
CALLS
05:50 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Capital One 360 Customer Service?

Payments and Charges Question:

  • “Debit card”
  • “To discuss a charge on my account”
  • “They have a pending charge on my card for 25.96”

Account Question:

  • “Do I have still have an account”
  • “Account number change”
  • “Acct is locked???”

Request for Information Question:

  • “I have a Question about my checking account”
  • “Checking account I fi”
  • “Wire transfer question”

Cards Question:

  • “Can't find card”
  • “Because for some reason I can't use my card”
  • “Forgot PIN number”

Activation/ Cancellation Question:

  • “360 activate”
  • “Want to cancel a deposited check”
  • “Cancel payment”

Shipping and Delivery Question:

  • “Why I haven't got checks in mail”

Staff Question:

  • “Customer service”

Product/ Service Question:

  • “Can’t make a withdraw”

Other Question:

  • “Verify funds”
  • “Security on MONEY MARKET”
  • “Banking issues”

About

Top Capital One 360 Services

Online Banking, Money Transfer, Customer Care

Top Capital One 360 Products

Checking Account, Account, Website

Capital One 360 Pros and Cons

Pros: Youre joking right, Conveince of having online banking, Used to have good customer service, Ship fast, Online check deposit when it used to work

Cons: No solution to my problem after speaking with several managers, Dont care what they do to a customer, Website, Poor customer service, No follow up

Related Companies

Capital One, Sharebuilder, ING Direct, Chevy Chase Bank

Summary

Capital One 360 was started in 2000. And the initial name of the company was ING Direct. It was intended to become a brand which stood for a branchless direct bank. Capital One 360 is based in Wilmington, Delaware. It is a member of the Federal Deposit Insurance Corporation FDIC. Capital One 360 serves savings accounts, checking accounts, investing, business accounts and home loans. The company offers services over the phone, ATM, web, and by mail. In 2013, U.S. operations of ING Direct were all re-branded and presented as Capital One 360.

Capital One 360 reviews and complaints

Capital One 360 is ranked 146 out of 789 in Banks category

Area Served

USA

Payment Methods

MasterCard

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