Contact Information

Capital One 360 Phone Numbers

Toll-Free Number:

  • (800) 464-3473

Customer Service:

  • (877) 383-4802
  • (800) 464-3473
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Capital One 360 Chat:

Capital One 360 Email:

Corporate Office Address:

Capital One
1 S Orange St
Wilmington, DE 19801

Help in Social Networks:

Summary of Capital One 360 Customer Service Calls

03:30 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Capital One 360 to Ask about:

Account Question:

  • “Balance”
  • “I cant access my account”
  • “Money got sent to a closed account”

Employment Question:

  • “Lost debit card”
  • “Debit card”

Activation/ Cancellation Question:

  • “360 activate”
  • “Cancel payment”
  • “Cancel a payment”

Request for Information Question:

  • “Questions about account”
  • “Ask a question”

Payments and Charges Question:

  • “I noticed a transaction on my account that I didn't make and would like to find why these funds were taken out without my authorization”
  • “My direct deposit is in my account of $125 why cant i access money”

Shipping and Delivery Question:

  • “Why I haven't got checks in mail”

Staff Question:

  • “Customer service”

Cards Question:

  • “Lost my credit card”

Product/ Service Question:

  • “Can’t make a withdraw” , Review # 1287411

Other Question:

  • “Wire info”
  • “Bank address to receive wire transfer fro abroad”
  • “Verify funds”

Capital One 360 Rating Stats

1.6 out of 5 stars
based on 113 reviews
See all 174 reviews

Rating trend


Top Capital One 360 Services

Online Banking, Money Transfer, Customer Care

Top Capital One 360 Products

Checking Account, Account, Website

Capital One 360 Pros and Cons

Pros: Youre joking right, Conveince of having online banking, Used to have good customer service, Online check deposit when it used to work, Ship fast

Cons: No solution to my problem after speaking with several managers, Dont care what they do to a customer, How is this even legal, Employees, Website

Related Companies

Capital One, Sharebuilder, ING Direct, ING


Capital One 360 was started in 2000. And the initial name of the company was ING Direct. It was intended to become a brand which stood for a branchless direct bank. Capital One 360 is based in Wilmington, Delaware. It is a member of the Federal Deposit Insurance Corporation FDIC. Capital One 360 serves savings accounts, checking accounts, investing, business accounts and home loans. The company offers services over the phone, ATM, web, and by mail. In 2013, U.S. operations of ING Direct were all re-branded and presented as Capital One 360.

Capital One 360 reviews and complaints

Capital One 360 is ranked 77 out of 921 in Banks category

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Capital One 360 Stats

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