Capital One 360 Phone Numbers and Emails

Customer Service:

  • (877) 383-4802

Capital One 360 Contact Information

Capital One 360 Website:

Capital One 360 Online Chat:

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Capital One 360 Rating Based on 143 Reviews

Rating details

1.6
more details
Customer service
Website
Product or Service Quality
Reliability

Rating stats

Rating trend

Summary of Capital One 360 Customer Service Calls

141 TOTAL
CALLS
04:26 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Capital One 360 Customer Service?

Payments and Charges Question:

  • “My debit card was declined and I don't know why”
  • “To find the closest branch where I can make a deposit”
  • “Debit card”

Account Question:

  • “Calling to see if it was possible to wave a overdraft fee that was recent added my account I been without a job for few months been trying to save as much money as I could if ya could I would truly appreciate it”
  • “Dispute account”
  • “Problem with setting up new account”

Request for Information Question:

  • “I have a Question about my checking account”
  • “Checking account I fi”
  • “Wire transfer question”

Cards Question:

  • “Forgot PIN number”
  • “My card hasnt made it yet”
  • “Card status”

Activation/ Cancellation Question:

  • “360 activate”
  • “Cancel payment”
  • “Cancel a payment”

Shipping and Delivery Question:

  • “Why I haven't got checks in mail”

Staff Question:

  • “Customer service”

Product/ Service Question:

  • “Can’t make a withdraw”

Other Question:

  • “Add payre”
  • “Fraudulent”
  • “Early warning teporting”

About

Top Capital One 360 Services

Online Banking, Money Transfer, Customer Care

Top Capital One 360 Products

Checking Account, Account, Website

Capital One 360 Pros and Cons

Pros: Youre joking right, Conveince of having online banking, Used to have good customer service, Ship fast, Online check deposit when it used to work

Cons: No solution to my problem after speaking with several managers, Dont care what they do to a customer, Website, Poor customer service, No follow up

Related Companies

Capital One, Sharebuilder, ING Direct, Chevy Chase Bank

Summary

Capital One 360 was started in 2000. And the initial name of the company was ING Direct. It was intended to become a brand which stood for a branchless direct bank. Capital One 360 is based in Wilmington, Delaware. It is a member of the Federal Deposit Insurance Corporation FDIC. Capital One 360 serves savings accounts, checking accounts, investing, business accounts and home loans. The company offers services over the phone, ATM, web, and by mail. In 2013, U.S. operations of ING Direct were all re-branded and presented as Capital One 360.

Capital One 360 reviews and complaints

Capital One 360 is ranked 120 out of 777 in Banks category

Area Served

USA

Payment Methods

MasterCard

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