Not resolved

We are a long time credit card client of Capital One. Unfortunately, Capital One allowed some unknown fraudster to add her name to our account as an "additional authorized user" without contacting us first to confirm this was acceptable!

From what we can tell, the fraudster had obtained just enough information to pose as one of us and make a call into Cap One, getting herself added to the account as an additional authorized user. However, there was NO attempt by Cap One to independently confirm this change to our account. Capital One did not contact us by mail, email or phone to confirm the fraudster's change to our account before placing it into effect!!! As such, it wasn't until after the fraudster made charges to the account, and we saw them on the bill, did we call Cap One and ask that the account be closed and a new card issued.

The whole matter got worse from there. This has become a giant headache and Capital One was the sole cause of it all.

Product or Service Mentioned: Capital One 360 Account.

Reason of review: Bad quality.

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