Product: Capital One 360 Website Clear all filters (0 of 13 reviews match)
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The new website that make it look like you are accessing a mobile app just sucks. It is difficult to navigate on a computer. When I want to navigate back to the summary view, you have to click the back button, but it only takes you back one step, and only if you click...
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Capital One 360 Website
#1253609
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Just this new website whoever designed it and put it up can drive so many customers away, if only they care!It's so horrible that it hardly has any useful features as a bank to just say the least. No search feature, no product offering section, no intuitive navigation...
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ScholarlyBorderTerrier
ScholarlyBorderTerrier

Yes, the Capital One 360 website is a disaster. The old ING Direct site was simple and worked solidly without any errors. I used it for many years and it was completely stable...

Product
Capital One 360 Website
#1207793
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I am an ING Direct (LOVED them) holdover who transitioned to Capital One 360, because as everyone knows, it's a PITA to switch banks, and the interest rate is still decent. Everything was going along swimmingly until they started changing their website around. Oh. My....
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Anonymous
Anonymous

In one word, it is such a horrible experience and I am planning to switch to another bank. I was an ING customer and loved the web site and was very user friendly. The new web...

Anonymous
KVT

I agree. I was an ING customer too and loved that service. The recent "upgrade" is terrible. UX design is the worst i have ever seen of a bank in years. Big large boxes to tel...

3.0
Product
Capital One 360 Website
#1178061
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I joined Capital One 360 (then ING Direct) about 10 years ago and LOVED them. I still do like many aspects of the company. But their website and app, their bread and butter as a digital bank, SUCKS. Among the problems/things I dislike: 1. No more login screen just for...
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Anonymous
Jim Herrick

Be wary of Capital One "No Foreign Transaction Fee".They DO NOT charge a fee.The exchange rate they use makes them one of the more expensive options out there if you are retri...

1.2
Product
Capital One 360 Website
#1146409
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I used to be able to see every transaction for the month in one screen.Now I have to click through several to do what was so easy before or click several times through the bill pay bar at the top. What is the point of including it if I can't see all the bills for the...
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4.1
Product
Capital One 360 Website
#1144737
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I have a Capital One banking account for more than 15 years (since it was ING Direct).This new website is madness! It simply does not allow me to access my own account. Every time I try the website reaches the page "Sorry we hit a snag!". There is no information how to...
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Product
Capital One 360 Website
#1142298
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CapitalOne has changed their web design for the 360 customers - and has convoluted simple transactions to requiring 5-6 clicks - terrible, terrible, terrible interface to use.Four tiles that require me to burrow into each account to download information, why not keep...
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Anonymous
Ed

Agree 110% if there is such a number. It's like watching those cheesy Chevy commercials. Really missed the simplicity of the old interface. Even going back to ING interface wa...

Anonymous
Anonymous

The new design is so stupid. Probably want to make it consistent across platforms but it's so annoying.

1.0
Product
Capital One 360 Website
#1130108
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I attempted to access my checking account online today, Capitol One 360's "new" website login prompted me to verify my information - including a new requirement to verify my annual income!There was no way to skip this step. I do not have any loans or credit lines with...
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Capital One 360 Website
#1127753
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If anyone has 360 from Capital One, you've seen the changes on the website if you They wanted to make it look more like the app is what I was told by a rep at Capital One.They're incredibly nice over the phone and help as much as they can, so I cannot fault the reps...
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Anonymous
Christine

I despise this new interface. Every time I've logged on, I've had to speak with a representative to do the most basic tasks (print transactions in a certain date range, change...

Anonymous
rseal

Having the "upcoming payments" horizontally at the top of the screen makes absolutely no sense. I used to be able to total the payments in my head (why they don't offer this i...

4.5
Product
Capital One 360 Website
I liked
  • Creativity
#1112332
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They changed the website and didn't tell us.It now looks like something a five-year-old would like to play with, not something for adults to use. Apparently it was changed so that mobile app users could have more ease of use, but I like being able to look at everything...
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Anonymous
Maddy

I totally agree. The new website for a desktop interface is just AWFUL. I HATE it and cannot work with it. Mobile was good and desktop was good - now they are the same and it ...

Anonymous
Alexis

If you want to get the old site back use this link https://secure.capitalone360.com/myaccount/banking/account_summary.vm You can also get to this link by click on an account, ...

Product
Capital One 360 Website
#1104989
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