Product: Capital One 360 Website Clear all filters (11 of 11 reviews match)
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I am an ING Direct (LOVED them) holdover who transitioned to Capital One 360, because as everyone knows, it's a PITA to switch banks, and the interest rate is still decent. Everything was going along swimmingly until they started changing their website around. Oh. My....
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3.0
Product
Capital One 360 Website
#1178061
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I joined Capital One 360 (then ING Direct) about 10 years ago and LOVED them. I still do like many aspects of the company. But their website and app, their bread and butter as a digital bank, SUCKS. Among the problems/things I dislike: 1. No more login screen just for...
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Anonymous
Jim Herrick

Be wary of Capital One "No Foreign Transaction Fee".They DO NOT charge a fee.The exchange rate they use makes them one of the more expensive options out there if you are retri...

1.2
Product
Capital One 360 Website
#1146409
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I used to be able to see every transaction for the month in one screen.Now I have to click through several to do what was so easy before or click several times through the bill pay bar at the top. What is the point of including it if I can't see all the bills for the...
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4.1
Product
Capital One 360 Website
#1144737
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I have a Capital One banking account for more than 15 years (since it was ING Direct).This new website is madness! It simply does not allow me to access my own account. Every time I try the website reaches the page "Sorry we hit a snag!". There is no information how to...
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Product
Capital One 360 Website
#1142298
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CapitalOne has changed their web design for the 360 customers - and has convoluted simple transactions to requiring 5-6 clicks - terrible, terrible, terrible interface to use.Four tiles that require me to burrow into each account to download information, why not keep...
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Anonymous
Anonymous

The new design is so stupid. Probably want to make it consistent across platforms but it's so annoying.

Anonymous
Cap One Holder

Fully agree.The worst part is... THE NEW WEBSITE DON'T FLIPPING WORK!

1.0
Product
Capital One 360 Website
#1130108
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I attempted to access my checking account online today, Capitol One 360's "new" website login prompted me to verify my information - including a new requirement to verify my annual income!There was no way to skip this step. I do not have any loans or credit lines with...
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Product
Capital One 360 Website
#1127753
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If anyone has 360 from Capital One, you've seen the changes on the website if you They wanted to make it look more like the app is what I was told by a rep at Capital One.They're incredibly nice over the phone and help as much as they can, so I cannot fault the reps...
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Anonymous
rseal

Having the "upcoming payments" horizontally at the top of the screen makes absolutely no sense. I used to be able to total the payments in my head (why they don't offer this i...

4.5
Product
Capital One 360 Website
I liked
  • Creativity
#1112332
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They changed the website and didn't tell us.It now looks like something a five-year-old would like to play with, not something for adults to use. Apparently it was changed so that mobile app users could have more ease of use, but I like being able to look at everything...
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Anonymous
RedSlate26

Site Redesign is the worst.....everything is buried 3 menus deep. Ugh.

Anonymous
Jim

I used to love capital one 360 for savings account, but the site re-design is the worst I've ever seen. I can't believe they have kept it this long, there's nothing but bad r...

Product
Capital One 360 Website
#1104989
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Will not allow you to search for specific transactions over a certain period of time.You can only open up 1 month at a time and where you noted a memo for any transactions you have to separately open up a pictured icon to see what the memo was. Such bull. It is...
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Anonymous
Jason H

Hopefully they don't fix it, but if you paste this url in your address bar after you login you can still see the old website. https://secure.capitalone360.com/myaccount/banki...

Anonymous
Jason H

I liked the original better. I could see a lot more information in one screen and plan my scheduled transactions easier. The new site is a usability disaster even after gett...

Product
Capital One 360 Website
#1104099
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I was with ING for a very long time, and now it's Capital One 360. Not terribly impressed, and the new website revision is awful. Can't search for specific transactions as always did before (try looking for a deposit from 3 months earlier and you end up scrolling down...
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Anonymous
Michelle

I completely agree- looking for a new bank now, fed up with the changes at CapitalOne

1.5
Product
Capital One 360 Website
#1100019
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