Product: Capital One 360 Website Clear all filters (0 of 16 reviews match)
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I've been a customer with CapitalOne360 since it was ING and generally been happy with them and even recommended them to friends and family who have have opened accounts. The new website introduced in the summer of 2018 has changed that completely. The website is...
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DistantZorse464
DistantZorse464

200% agree. It's like navigating a cartoon designed by a 12-year old kid. They've hidden every-day utilities and use 50-point fonts so everyone within 200 feet of you can see ...

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Capital One 360 Website
#1403064
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JUST ABOUT THE WORST WEBSITE I HAVE EVER USED. Like some of the other commenters I have had my account for many years -- since the days of predecessor company ING Direct. Website worked fine until about a year ago. I never had any problems. But now it is impossible to...
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1.0
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Capital One 360 Website
I didn't like
  • Website
#1384332
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Looks like my daughters learning letters tablet, what a mess. I don't need 17 different screens to each display little snippets of data, I need to see it in one place. Some sites take time getting used to, this thing is like banking on a blown up postage stamp. I need...
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Capital One 360 Website
#1278415
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The new website that make it look like you are accessing a mobile app just sucks. It is difficult to navigate on a computer. When I want to navigate back to the summary view, you have to click the back button, but it only takes you back one step, and only if you click...
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Capital One 360 Website
#1253609
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Just this new website whoever designed it and put it up can drive so many customers away, if only they care!It's so horrible that it hardly has any useful features as a bank to just say the least. No search feature, no product offering section, no intuitive navigation...
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ScholarlyBorderTerrier
ScholarlyBorderTerrier

Yes, the Capital One 360 website is a disaster. The old ING Direct site was simple and worked solidly without any errors. I used it for many years and it was completely stable...

Product
Capital One 360 Website
#1207793
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I am an ING Direct (LOVED them) holdover who transitioned to Capital One 360, because as everyone knows, it's a PITA to switch banks, and the interest rate is still decent. Everything was going along swimmingly until they started changing their website around. Oh. My....
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Anonymous
Anonymous 1

Capital One really dropped the ball here. It's nearly impossible to do anything on their new website. Changed to Ally Bank and the interface is so much better. Can still have ...

Anonymous
Anonymous

I have been experiencing the same problem for at least a year now if not longer. I cant even set up recurring direct deposits bc I cant do it through the app and the website w...

3.0
Product
Capital One 360 Website
#1178061
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I joined Capital One 360 (then ING Direct) about 10 years ago and LOVED them. I still do like many aspects of the company. But their website and app, their bread and butter as a digital bank, SUCKS. Among the problems/things I dislike: 1. No more login screen just for...
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Anonymous
Jim Herrick

Be wary of Capital One "No Foreign Transaction Fee".They DO NOT charge a fee.The exchange rate they use makes them one of the more expensive options out there if you are retri...

1.2
Product
Capital One 360 Website
#1146409
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I used to be able to see every transaction for the month in one screen.Now I have to click through several to do what was so easy before or click several times through the bill pay bar at the top. What is the point of including it if I can't see all the bills for the...
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4.1
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Capital One 360 Website
#1144737
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I have a Capital One banking account for more than 15 years (since it was ING Direct).This new website is madness! It simply does not allow me to access my own account. Every time I try the website reaches the page "Sorry we hit a snag!". There is no information how to...
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Product
Capital One 360 Website
#1142298
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CapitalOne has changed their web design for the 360 customers - and has convoluted simple transactions to requiring 5-6 clicks - terrible, terrible, terrible interface to use.Four tiles that require me to burrow into each account to download information, why not keep...
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Anonymous
Ed

Agree 110% if there is such a number. It's like watching those cheesy Chevy commercials. Really missed the simplicity of the old interface. Even going back to ING interface wa...

Anonymous
Anonymous

The new design is so stupid. Probably want to make it consistent across platforms but it's so annoying.

1.0
Product
Capital One 360 Website
#1130108
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