NO CASH deposits at any ATMs outside Chicago. | Capital One 360

1.2
Details
Good luck trying to avoid an overdraft by adding more cash at an ATM. Think you can add $ by transferring through another bank to CAP1360? yeah, good luck on that one also. What is the point of having a checking account with them when they make it impossible to avoid overdraft fees because they hold deposited checks in pending status for up to 7 days! They have no problem taking money out of your account. They do that in a day! Want to use a budgeting app? Forget about that also. They have connectivity problems with virtually every app you can download to make your life easier.
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Review
#1678928 Review #1678928 is a subjective opinion of poster.
Product
Capital One 360 Checking Account
Pros
  • Online banking
Cons
  • Cannot add cash via an atm to avoid fees
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Taking Advantage Of The Consumer
1.0
Details
Recently appointed conservator over my mother's Capital One 360 account with approximately $75,000 in deposits. Capital One 360 refuses to honor the court order in violation of the US Constitution's full faith and credit clause; among other breaches. Moreover, when I...
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Review
#1636204 Review #1636204 is a subjective opinion of poster.
Product
Capital One 360 Checking Account
Pros
  • Youre joking right
Cons
  • Uneducated staff
  • Inconsisten information from customer service
  • Employees
Reason of review
Poor customer service
Loss
$76000
Preferred solution
Comply with the court order.
1.8
Details
Leaving..... - Capital One 360
I've actually been without. food or anything for Tuesday Thursday Friday Saturday Sunday five days now and I'm not even looking to get any of any kind or anything for the next 2 days.. I had a. guy who seems to think that I am his father. tapping my account and take...
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Review
#1612696 Review #1612696 is a subjective opinion of poster.
Product
Capital One 360 Checking Account
2.2
Details

Update by user Jul 26, 2019

I need to add that Ashley was rude. She had a serious attitude and had she been better, it probably wouldn’t have bothered me as much but acting like everything she says is law is a little too much.

She was smug and lacked empathy. It’s one thing to say you can’t do...

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Review
#1601291 Review #1601291 is a subjective opinion of poster.
Product
Capital One 360 Checking Account
Pros
  • Conveince of having online banking
Cons
  • Employees
  • How is this even legal
Reason of review
Poor customer service
Loss
$35
Preferred solution
Full refund
Tags
  • unfair fee
  • Excessive Fees
  • Horrendous Customer Service

TERRIBLE BANK BEWARE DONT BANK HERE | Capital One 360 in Passaic, New Jersey

1.0
Details
they restrict accounts for no reasons and let me tell you if you have money in the account and they restrict it you're screwed because you'll never see that money again it'll be stuck forever every time you call to inquire about your account you'll be sent directly to a voicemail and that's it in other words say goodbye to all your funds. BEWARE DO NOT OPEN AN ACCOUNT AT CAPITAL ONE
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Review
#1596689 Review #1596689 is a subjective opinion of poster.
Product
Capital One 360 Checking Account
Reason of review
Poor customer service
Tags
  • cap360 Horrible Dispute Service
  • Capital One Poor Service

Severe deposit limits | Capital One 360 in Los Angeles, California

1.5
Details
Wanted a total online bank service. Capital One does not mention any limits in the checks that you can scan and deposit online. However, after setting up all of my online payments I have since learned there is a $5,000 per month limit. Unhappily having to mail in deposits! Not an online mobile system by what they advertise.
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Review
#1573966 Review #1573966 is a subjective opinion of poster.
Product
Capital One 360 Checking Account
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Complains | Capital One 360

1.0
Details
I tried file a formal complaints. Customer service was unable to provide any contact information. I can not use my debit card for 30 days.
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Review
#1557476 Review #1557476 is a subjective opinion of poster.
Product
Capital One 360 Checking Account

The worst customer service!!!!!! | Capital One 360

1.8
Details
Capital one as a credit card is absolutely great! BUT.....as a bank, they must be the worst!!! At least top 3. Every time I call for the same issue, the agent answering give me different policies. Not one are consistent with the policies. The Managers or Superviser are in the same boat. Don’t understand why!! I have Capital One 360 for only a few months and it’s been a nightmare!!!! I’m definitely changing my account.
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Review
#1549561 Review #1549561 is a subjective opinion of poster.
Product
Capital One 360 Checking Account
Cons
  • No solution to my problem after speaking with several managers

Debit.card | Capital One 360

Most ugly debit card ever so mad they don’t change the cards
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Review
#1466557 Review #1466557 is a subjective opinion of poster.
Product
Capital One 360 Checking Account

Capital One 360 Reviews

  1. 66 reviews
  2. 30 reviews
  3. 9 reviews
  4. 6 reviews
  5. 2 reviews
Capital One 360 reviews
1.0
Details
I was selling furniture online a person made an offer I accepted. The person sent a cashier's check which to me is guaranteed funds. I tried to find the bank its drawn on but it was not local so I deposit the check in my Capital One 360 account. Guess there is an issue...
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Review
#1428843 Review #1428843 is a subjective opinion of poster.
Product
Capital One 360 Checking Account