Opps we hit a snag | Capital One 360 in Lynn, Massachusetts

1.0
Details
After i sign in to pay my bill it pops up we hit a snag try again in a few mins. I have been trying for 2 hours What is going on
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Review
#1691566 Review #1691566 is a subjective opinion of poster.
Product
Capital One 360 Account
1.4
Details
I filed a card dispute with Capital One in Jan. 2019. They did not properly investigate the complaint against a fraudulent U.K. clothing company who sent me a defective item. The company never responded to any complaints or requests for my refund, so I filed with C.O....
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2 comments
Machele
#1745572

You say you disagreed with the reversal of the credit and then stopped using the account. Yet, you apparently allowed SSA to deposit monies into that account.

Why? You can change the allotment destination easily with SSA online or by visiting a Social Security office. You can also appeal the decision by Capital One to reverse the credit.

In the instances where I disputed charges with other card companies for the exact same reason, ie., failure of the retailer to respond, the credit was never reversed by the card company as a non-response from the retailer meant they didn't wish to contest the card company's reversal of the charge. Or, are we missing something here?

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Review
#1650147 Review #1650147 is a subjective opinion of poster.
Product
Capital One 360 Account
Pros
  • No monthly fees
Cons
  • Piss poor investigations
  • Request far-fetched impossible tasks of card disputers
  • No follow up
Reason of review
Poor customer service
Loss
$148
Preferred solution
Full refund
Tags
  • unfair fee
  • Dishonesty And Fraud
  • Far-Fetched Tasks Of Victims
  • White Male Dominated Fraud
  • Bogus Investigations
1.2
Details

Update by user Aug 16, 2019

No

Original review posted by user Aug 15, 2019

I've been with Capone bank for almost 10 years. Saw that they had a signup bonus and a halfway decent interest rate for the 360 Money Market. Even though I was transferring from another account from Cap one they said I would get the bonus and it would take 3 months...
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Review
#1624319 Review #1624319 is a subjective opinion of poster.
Product
Capital One 360 Account
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • Dont Pay Sign Up Bonus

Poor Customer Service | Capital One 360

1.0
Details
I deposited a check into my Capital One 360 savings account. After 4 days, the funds are still not in the account or available. I contacted them and they said it would be two more days. The reason they gave me was the fact that an ACH transfer on my checking account (the funds were not deposited into my checking account) was not processed, but they couldn't tell me which specific transfer it was. In short, they are "punishing" me for a transaction not going through. I'm in the process of opening a new account somewhere else and will be closing my Capital One bank and credit card accounts.
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Review
#1590654 Review #1590654 is a subjective opinion of poster.
Product
Capital One 360 Account
Pros
  • Convenience
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Holding money hostage | Capital One 360 in Morgan City, Louisiana

4.0
Details
I deposited a check into my 360 savings from another account on Monday. They took out the money from other checking account on Monday as well, but still have not released my funds 3 days later. I called and rep said my funds wouldnt be released until next Monday...i wish i would of known that before transferring all of my money to that account!
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Review
#1575388 Review #1575388 is a subjective opinion of poster.
Product
Capital One 360 Account
We had an orange account with ING for years. Then it changed to Capital One 360, ok. I could still log onto to my regular account and it was very user friendly. Then our Cabelas visa account was taken over by Capital one and is now a mastercard and they've combined the...
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Review
#1481932 Review #1481932 is a subjective opinion of poster.
Product
Capital One 360 Account
Reason of review
difficult new website

Cannot navigate their webiste | Capital One 360

1.0
Details
What is happening with my money? The fact that you cannot navigate their website today 12/16/18 is inexcuseable. They have a lot of money for Pete's sake. They are not able to "go down" when we are trusting them with our funds.
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Review
#1425389 Review #1425389 is a subjective opinion of poster.
Product
Capital One 360 Account
Cons
  • Website not operating correctly
Reason of review
Bad quality
Loss
$200000
Preferred solution
Let the company propose a solution

Closed my account | Capital One 360

1.0
Details
They closed my account saying I did too many withdrawns. I’m allowed 6 I did make six but the closed it after I deposit $286.00 I’m there for bills. Closed it after my bills was scheduled to come out and now I’m stuck with a shut off and extra fees. And they sent my money to an account I ask them not to send it to and now they don’t know what to do. Theirs no phone or person you can speak to in the department they say that closes accounts. Very upset
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Review
#1348644 Review #1348644 is a subjective opinion of poster.
Product
Capital One 360 Account
1.0
Details
I was advised by the representative that Capital One 360 will end their banking relationship with me because of suspected fraudulent activity. I was willing to obtain all the necessary information to include making a deposit as the account was overdrawn. I was told to...
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Review
#1300944 Review #1300944 is a subjective opinion of poster.
Product
Capital One 360 Account
Pros
  • Conveince of having online banking
Cons
  • Wasting time
  • Closing my account without any recourse
Reason of review
Inability to Work with the customer
Preferred solution
Let the company propose a solution

Capital One 360 Reviews

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Capital One 360 reviews
I opened a 200,000 360 savings account 5/24 with a great rate! It would not let me add my husband as a joint account holder so I set up the account and called customer service. I was told that my phone number needs to be verified and then I could add my husband and...
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2 comments
Anonymous
#1768480

I want to pay on my bill for a while n all I c is oops we hit a snag , I want to pay on my account n u won’t let me come on

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Review
#1297745 Review #1297745 is a subjective opinion of poster.
Product
Capital One 360 Account
Reason of review
Poor customer service