In a word, it sucks. I am an ING Direct (LOVED them) holdover who transitioned to Capital One 360, because as everyone knows, it's a PITA to switch banks, and the interest rate is still decent.
Everything was going along swimmingly until they started changing their website around. Oh. My. God.
It absolutely sucks. Is this really the work of a huge corporation with billions (probably) in resources? Half the time I can't access the desktop site - I get that nifty little popup about a 'snag' and how I can just try to access MY money and pay my bills at a later time. Thanks, Capital One!
Maybe fire all of your tech folks (or at least the UX team). When I CAN access my accounts, it's frustratingly slow. That little circle icon just spins sluggishly round and round, while I drum my fingers and think about the things I COULD be doing rather than waiting for my bank account to load.
Fix it. Please.
Product or Service Mentioned: Capital One 360 Website.
Reason of review: Bad quality.
Preferred solution: Fix the website. .