Capital One 360
Reviews and Complaints
Locked out numerous times in a short period
BUGS IN NEW WEBSITE
Have had a Cap One 360 account since it was ING Direct (in other words, for years). Website was wonderful, but the recently revamped website is awful.
You can no longer update a scheduled transfer of money from one account to another. For example, you get a big bill and need to increase the amount of money in a scheduled transfer. No, you have to do a separate transfer, so it's easier to use up your 6 per month. Secondly, I couldn't get the Cancel button to work on a transfer.
And thirdly, I scheduled a transfer for next week, but the transfer went through immediately. Why did they have to break something that worked beautifully for 15 years?
Preferred solution: Get the bugs out
Horrible Do Not Open Use Any Other Bank!
HOLD ON CHECKS
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Verified ReviewerGeneric Title of Disdain
VERY RUDE SERVICE BY EMPLOYEE
I have done business with Capital One for years. I put most of my money in their 360 account and had my new vehicle payment coming directly from my 360 savings account.
I went to Capital One bank asking questions, thinking there was a problem with some missing funds from my account. The bank employee did not like what i was telling her and rudely closed my account and issued me a check for my money. That resulted in me missing my car payment and causing me to pay late charges. I went to another Capital One Bank and opened up a new account.
When the employee from the previous Capital One found out of the new account, they sent me a email telling me that again they had closed my account and mailed me a check for my money, because of my rude behavior and would never do business with me again.They were the ones that treated me very rudley. I am 69 years old and this is unacceptable.
- Youre joking right
- Employees
- Dont care what they do to a customer
All bad with capital one 360 checking.
I had a checking account with capital one 360 about a year ago. Since at the time i was self imployed and recieving personal checks from people i did work for, i used my C1/360 account to deposit those checks.
Now from wat my account statements had said, i should have around $4,000.
In my checkings, but due to "suspicuous activity" on my accounts, and personal checks that needed "athurization" accourding to capital one 360 tech support, my accounts were gonna be terminated and was told i was gonna have to wait up to a year to find out about anything reguarding my money that i had in my checkings, ($4,000.) This Capitol one 360 account gave me nothing but problems to begin with, now im sitting on an account with around $4,000. thats been terminated and havent heard back from capital one 360 since Feb.2016
Stay Away - Routiinely violate privacy
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Verified Reviewer | Tyler, TexasKeep my Money
Capital One has inadequate security procedures..
Everyday a new problem with my account
I have had my CapitalOne 360 account for a while now and it always seems like there's something wrong with my account. First, it was my email which has been the same for the past few years.
They wanted me to update it and apparently saying "It's the same email you've been sending my bank statements to" doesn't count as updating. They got the email finally and everything was fine but now I can't even sign in. It keeps kicking me out and telling me to call this number but everytime I call it they can't understand me when I say "360 account". I don't understand how hard it is to understand.
It's very simple: just "360 account". So my question is: what are they doing? Are they getting rid of CapitalOne 360?
Because I'm sick of CapitalOne 360 playing games with my accounts. It's not fair and I don't think they'd take it too kindly if I played with them.
Capital one 360 bank
- Dont care what they do to a customer
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolutely terrible
Locked out of online access
I opened a Cap One 360 account so I would have a place to deposit checks using their mobile app. That worked great for over a year.
Then it didn't work at all. Could not log in. I could log into their website, using the same account access information that would no longer work on the app, and deposit that way. That worked one time.
Now I am locked out of the website access too. I have talked to no less than 6 customer representatives, including visiting the St. Cloud, MN branch personally. They can not (will not?) fix the issue.
It has something to do with my user data, but they evidently don't know what. They are very polite and try to be helpful, but their tech team is obviously in over their heads. It has been well over 2 months, and no fix.
No correspondence from them, unless you count 2 form emails from their tech department saying they know there is a problem. No *** Sherlock.
- Online check deposit when it used to work
- Fact that they can not be bothered to fix an access problem
Preferred solution: Deliver product or service ordered
Worst bank ever .
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I have been with this bank since it was ING as well and I’m so disappointed and infuriated by this new interface. I haven’t been able to find an way to open up a new savings account! It’s so badly designed—calling them tomorrow to make formal complaint.
Totally agree. Cap One 360 was built upon the solid ING direct website.
Their new website really sucks and is not even fully operational since most of the links take you back to the old functional website. It's an all around garbage substitute that offers no value added and in fact only makes online banking more of a headache. They are going to start losing customers in droves.
Bring back what worked fine for over 10 years! And just reinstate the person to person payment with higher transfer limits.