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I opened a Cap One 360 account so I would have a place to deposit checks using their mobile app. That worked great for over a year. Then it didn't work at all. Could not log in. I could log into their website, using the same account access information that would no...
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1.7
I liked
  • Online check deposit when it used to work
I didn't like
  • Fact that they can not be bothered to fix an access problem
#1062538
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I have been an avid supporter of Capital One since 2005 (when it was ING), recommending dozens of people. Their P2P system was awesome until they changed it. Now, the portal does not open while online viewing your other accounts. There is a message "We are sending you...
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3.3
I liked
  • Funds in one place
#1031789
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Tried to open a CD account with Capital One Bank. I was told that if this a Joint Account both owners need be be verified by the Bank before the account could be opened or money deposited. My wife and I both have a Joint checking account with Suntrust Bank and Credit...
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1.5
I didn't like
  • Employees
  • Nasty cust service in security
  • Wasting time
#1028136
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Capital One 360 - I was not happy

Capital One 360
#1059998
I was not happy with C1360 but now i am they sent me a check for the full amount of a check they cashed & refused too release funds since April of 2017. So im happy too have whats rightfully mine & i too am so happy too say ty c1360. So happy too not b tied too them n anywy. But they did the right thing by releasing my monies bk too me
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Capital One 360 - Capital 1 ripped me off

Capital One 360
#1040222
1.0
Capital one cashed & deposited my check over ther capture app. Then would not release my funds too me. Claiming they do not want too do business wit me. So my money just sets there n my account i made wit them prior too this whole cash/steal my funds episode. Friggen is not cool @ all. What do i do? Its *** & im angry!
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Capital One 360 Customer Care Review

Capital One 360
#1005010
1.0
I've spent all day trying to transfer my my money to purchase a car and the bank kept banning me! The customer service was absolutely unhelpful and unprofessional. Garrett (489400) a Principal Coordinator of such unprofessionalism is absolutely useless. The bank just don't want its customers to be happy- no worries, I'll go to the bank with more adequate service.
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Capital One 360 Account Review

Capital One 360
#970280
Terrible!! Absolutly Terrible!! My account was overdrawn and they charged me $35 overdraft fee, Fine, but 2 days later they switched the order of my transactions around and charged me 5 $35 overdraft fees. I was sooo pissed. I spoke to The head manager Tommy who refused to acknowledge and fund me back my money. .... Bunch of CROOKS!!
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I originally was an ING Direct customer and became a CO360 customer after the merger. Everything was great for the entire experience, until today. Five days ago I lowered my checking account balance to $100 & my savings account balances to $0, and put everything else...
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#1017605
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I have been a longtime customer with CapitalOne360 (even since before it was CapitalOne, ING Direct) and used the ACH money transfer to make personal payments with no problems for years. Sometime in the past six months or so they rolled out another money transfer...
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Anonymous
Anonymous

I agree, the P2P System is horrible and does not work most of the time, keep getting something is wrong error " So Helpful"Please fix Capital One or moving to another bank.

2.9
#1014999
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Joined CapitalOne360 along with my son to be able to do realtime money transfers to him at college. Then they changed their system to hire an outside site to administer those sorts of things, calling it P2P (payments to another person) and it doesn't matter that the...
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1.0
#1014571
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Cap1-360 was recommended for international use. Meanwhile I live in this country and they hold deposits and transfers way too long. Over a week for their fancy check by photo app. Then over a week for a simple bank to bank transfer. Then I set up an automatic deposit...
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3.4
#1005584
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I would like to start a class action lawsuit against Capital One 360. They can't keep closing peoples accounts for running their business or taking care of their families without letting them know what is going on. I don't understand. Even customer service is not made...
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1.6
I liked
  • Ease of website
I didn't like
  • Nasty cust service in security
  • Employees
  • Dishonesty
#993590
Reply to reviews
This sounds like my story. I used to be able to send someone money very easily, especially when the other person had a Capital One account. Now they tell me that Capital One is NOT the same bank as Capital One 360, and the recipient must have a Capital One 360 account...
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1.8
#955757
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I have been a member since 2004. Back when it was ING Direct. Loved this bank. A person would answer when you called. Not anymore. They put my account on hold because I had recently updated my address and attempted a p2p, person to person payment. To my mother. In...
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2.0
#954207
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